Your mission
is to uphold high levels of customer service standards whilst selling the companys range of products and services. The delivery of impeccable customer service is paramount, both before, during and after the sale has taken place, creating a strong customer rapport and long-term loyalty.
More specifically, you will:
* Be the expert on all product and sales details, pricing information, brand awareness, brand history, delivery details, and other customer requirements.
* Understand and practice the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add-on selling with both new and existing clients.
* Excellent levels of personal presentation with a confident ability to demonstrate showroom products.
* Ensure professional and knowledgeable management of all customer queries, taking responsibility to see the query through to a satisfactory conclusion.
* Maintain awareness of new product developments, new company initiatives, and all promotional activity.
* Ensure that the required level of Customer satisfaction is achieved through full use of CRM System
* Ensure products are presented correctly and all promotional materials are in place within the correct timescales.
* Take part in training and development to expand your professional skillset and knowledge.
* Attend customer events from time to time, either in the evening or at weekends.
* Attend site surveys and home demonstrations as required, including before and after normal working hours if necessary.
What you bring
We seek someone who can demonstrate a passion for sound, aesthetics, and high-end designer products. Someone with an understanding and appreciation of the product quality, who can convey this to our customers. We are seeking someone who has retail experience within a luxury or premium goods brand, from a store environment, although the right mindset and passion for retail are just as relevant. Familiarity with high-end electronics and the Bang & Olufsen brand is a great plus.
Furthermore, you:
* Are outgoing and have the desire to give excellent customer service
* Possess great team spirit and a helpful attitude
* Have experience with MS Office knowledge of payment and order systems is a plus
* Enjoy representing a high-end brand, high service level, and comfortable with smart dressing
* Fluency in English and German
How to Apply:
Submit your CV and application in English by pressing the Apply button. Applications are assessed continuously, so please apply as soon as possible and no later than 5th Januaray 2026.
At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs. We base hiring solely on qualifications, with a goal of supporting a diverse and inclusive workplace for all.
If you want to know more about the position, you are welcome to contact our Partner: Bang & Olufsen Hamburg, Carola Piechulek. Phone: +49 151 19551888.
Bang & Olufsen has, for 100 years, developed luxury audio products that change moods and inspire minds. Headquartered in Struer, Denmark, with offices worldwide, Bang & Olufsen creates products known for their beautiful sound, timeless design, and great craftsmanship.
Standort
Bang & Olufsen, Hanover