Responsibilities
Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.
Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
Help and support with testing products; and report the results to your line manager.
Maintain and develop the company's CRM system by insuring all data relating to customers and support tickets are accurate and up to date.
Attend regular training and meetings to maintain and expand knowledge and performance level.
Understand and strive to meet or exceed targets while providing excellent consistent customer service.
Competences
A good team player who is able to work with other team members to achieve team targets
Good communication skills as well as interpersonal skills to understand customers' needs and meet their expectations
Positive attitude towards work
High integrity
A demonstrable passion for Information Technology
Fluent in Mandarin, both written and verbal
Fluent in at least one of the following languages: English, French, German, Spanish, Polish, etc., both written and verbal.
For
Technical Support Engineer-English
, you must be willing to relocate to the Pan-European region, including Czech Republic, Romania, Greece, Adriatic, and Nordic, etc.
For
Technical Support Engineer-French
, you be willing to base in France.
For
Technical Support Engineer-German
, you will be based in Germany.
For
Technical Support Engineer-Polish
, you will based in Poland.
For
Technical Support Engineer-Spanish
, you will based in Spain.
Online Application