NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.
Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.
We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.
Position: IT Business Operations Specialist -Service Architecture
Location: Frankfurt, Germany- Nürnberg, Germany
Field: Defense
Type: Full-time/Remote
Job Purpose
To support and optimize operational, governance, and reporting activities within the Shared Service Architecture (SSA) function of a major public sector IT organization. The role bridges technical service development with business management and provides critical support for planning, procurement, compliance, and internal quality assurance.
Key Responsibilities
Operational Governance and Coordination
* Administer internal policies, rules, and cross-functional procedures
* Manage data and workflows within the internal project and order management system
* Ensure compliance with internal standards and maintain process consistency
Reporting & Business Support
* Assist in preparation of strategic business reports and status updates
* Support financial and personnel planning activities
* Conduct data collection, validation, and quality checks across SSA tools and platforms
* Create templates, instructions, and documentation for internal use
Procurement and Resource Planning
* Provide assistance in public procurement processes, ensuring alignment with procurement law
* Coordinate resource planning for external service providers in collaboration with SSA resource managers and project leads
Management Support
* Prepare decision memos and management briefings
* Assist with meeting planning and scheduling
* Serve as an interface between strategic planning and operational implementation to drive standardization and traceability across teams
Required Qualifications
Education
* University degree (Bachelors or Masters) or equivalent qualification in IT, Business Administration, or a related field
Language Skills
* German C1 (according to CEFR); proof via certificate, diploma, or signed declaration
IT Tools
* Advanced MS Office skills: Excel, Word, PowerPoint
Documentation Skills
* Ability to structure information, draft instructions and SOPs, and visualize process flows
Professional Experience
* Candidates must have at least 1 year of uninterrupted experience (prior to application submission) in each of the following areas:
Area Example Activities
Internal Order Processing
* Managing orders in internal systems, ensuring data quality, understanding end-to-end workflows
Documentation of Processes
* Developing process chains, user guides, and operational documentation
Data Analysis & Reporting
* Creating analytical reports for management, ensuring high-quality data inputs
Note: Experience must reflect substantial and repeated engagement in these tasks, not one-time or occasional work.
Soft Skills Requirements
* Demonstrated ability to collaborate and communicate across teams
Professional Demeanor
* Consistent, respectful, and solution-oriented communication style
Verbal Communication
* Ability to express ideas clearly and appropriately for the audience
Initiative
* Self-motivated and capable of identifying and solving issues proactively
* All soft skills will be validated through structured telephone or in-person interviews
Remote Work Flexibility
* Up to 40% remote work permitted
* On-site presence may be required based on task urgency or meeting schedules
Additional Notes
* Candidates must provide supporting documentation (e.g., certificates, resumes, declarations) as part of the application process
* Equivalent certificates or demonstrable qualifications may be accepted if they meet the content of required proofs
* Time-limited certificates must still be valid at the time of submission
What we offer:
Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.