Amazonu2019s global last-mile operation is always evolving. As a Process Improvement Manager, youu2019ll streamline and elevate our processes. Youu2019ll work with management teams to help us meet a number of operational goals, touching on topics including customer service and productivity. This dynamic role offers plenty of opportunities to continue learning every day. Key job responsibilities Plan and implement continuous improvement initiatives designed to innovate the driver experience and make our processes more efficient Audit processes for compliance and work to close any gaps Analyse feedback and use data to own and implement process improvements at the site Work with station management and other stakeholders to identify and solve process-related issues A day in the life As a Process Improvement Manager, youu2019ll be at the forefront of making Amazonu2019s logistics better u2013 which means improving safety, productivity, and quality. Part of your role will involve running observations and audits to identify where processes could be enhanced. Another part of your role will be recommending changes and using your project management and stakeholder management skills to put new processes in place. Youu2019ll be based at one of our sites and accountable for positively influencing operational efficiency at the site. If needed, you will carry out analysis at other local or national sites. On top of dealing with productivity and safety, youu2019ll have the opportunity to share best practices and ideas with our EU network. In this role, youu2019ll use data to drive improvements and continue to grow our shipping capabilities. Basic Qualifications - Bachelor's degree or equivalent work experience in Business, Operations, Logistics, Supply Chain or a related field - Speak, write, and read fluently in German - Speak, write, and read fluently in English - Experience performing data analysis using MS Excel and other Microsoft Office tools - Experience using data and metrics to determine and drive improvements - Experience demonstrating problem solving and root cause analysis - Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results - Experience communicating to senior management and customers verbally and in writing Preferred Qualifications - Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred - Experience with data analysis tools such as Excel, Pivot Tables, SQL, Tableau, etc. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.