Customer Service Representative
We are seeking a skilled customer service representative to play a vital role in our customer interaction process.
* Provide expert guidance and support to customers via various communication channels.
* Mediate between customers and the bank, ensuring timely resolutions to their inquiries and issues.
* Maintain accurate records of customer interactions and data.
* Collaborate with cross-functional teams to ensure seamless delivery of services.
* Develop and implement efficient processes to enhance customer satisfaction and experience.
Key Responsibilities:
* Offer advice and support to customers regarding products and services.
* Manage multiple communication channels to resolve customer queries and issues efficiently.
* Perform administrative tasks such as filing, back-office processing, and responding to customer inquiries promptly.
* Maintain up-to-date records of customer data and interactions.
* Verify applicant information to determine eligibility for new account openings.
* Work closely with the team to ensure data accuracy and consistency.
* Manage daily workflow by accurately reporting and processing credit notes and transactions.
* Provide operational support related to credit card services.
* Contribute to maintaining high-quality service delivery standards.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. If you have a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.