Order Management and Export Specialist (m/f/d)
We are looking for a committed and talented individual to strengthen our dynamic team in Order Management and Export.
In this role, you will take a vital part in ensuring the efficient processing and accuracy of customer orders from our distributors and key accounts. If you would like to take on responsibility and grow in a varied working environment, we look forward to receiving your application!
Important note: Although this position is being advertised in Spain, we are specifically looking for Spanish-speaking candidates who are willing to relocate to Germany. Relocation support can be discussed during the hiring process.
Your Responsibilities
* Independent customer support and order processing
* Receiving orders and processing them using SAP R3
* Coordinating delivery dates with production planning and procurement
* Clarifying transport routes, organizing and scheduling shipments, and monitoring deliveries
* Collaborating with the distribution center
* Preparing export-related and customer-specific documentation
* Handling customer returns, including documentation and coordination
* Supporting projects and taking on additional tasks to help achieve annual targets
Your Profile
* Commercial training or equivalent qualification, ideally with additional certification (e.g., Certified Foreign Trade Specialist)
* At least 3 years of experience in order management and export, preferably in an international company
* Knowledge of export regulations and documentation, including IATA regulations for air freight, is a plus
* Excellent communication skills, both written and verbal, with a professional and positive work attitude
* Independent, committed, and resilient, with a strong sense of responsibility
* Passionate, motivated, and goal-oriented with a strong work ethic and enthusiasm for success
* Fluent in English and good command of German required; additional languages such as Italian, Spanish, or French are a plus
* Proficient in SAP ERP (Order-to-Cash, Returns, Logistics) and strong MS Office Suite skills
Our Offer
* Regular working hours: Full-time, Monday to Friday, plus additional time off on Christmas Eve and New Year's Eve
* Our supportive team: A family-like atmosphere with open communication, regular team events, and ongoing feedback sessions
* Our reliability: Timely salary payments, overtime compensation, capital-forming benefits, and company pension plans
* A secure future: With around 18,100 employees, we are one of the leading global manufacturers of high-tech hearing and communication systems
* Personal development: Comprehensive onboarding through our mentoring program and opportunities for further training and seminars
* Meaningful work and opportunities for growth: Actively shape our processes and corporate development by contributing your ideas and expertise
* Modern, ergonomic workstations
* Free parking
* Numerous additional benefits: Complimentary hot and cold beverages, subsidies for in-house meals, snack vending machines and fresh fruit, job bike program, foosball table in the break room, corporate benefits, employee referral bonuses, Hansefit membership (access to fitness studios across Germany), and much more