Job Requisition ID 25WD93021 _The French translation can be found below!/La traduction en franu00e7ais se trouve plus bas!_ Position Overview The Global Director of Technical Adoption is a strategic leader responsible for driving customer adoption and success through world-class onboarding and coaching experiences. This role leads the global operations of technical adoption servicesu2014including Expert Coaching and Fast Track Onboarding u2014for Enterprise and Business subscribers. In addition to overseeing service delivery and operations, the Director will own and evolve the catalog of Expert Coaching offerings, ensuring the content, design, and delivery meet diverse customer needs and drive measurable adoption outcomes. The leader will partner closely with Customer Success Leadership to ensure exceptional service quality and impactful customer outcomes. Responsibilities 1. Leadership & Strategy Develop and execute the global strategy for Technical Adoption services, aligning with overall Customer Success and company objectives Define the vision and success metrics for customer onboarding, coaching, and adoption excellence Lead a high-performing global team delivering Expert Coaching and Fast Track Onboarding to Enterprise and Business subscribers 2. Catalog & Program Ownership Own the global catalog of Expert Coaching offerings, ensuring a curated, scalable, and relevant portfolio that meets evolving customer and business needs Collaborate with Product, Offerings Design, CS Learning, and Customer Success Management teams to design and continuously improve coaching content and delivery models Measure the effectiveness and impact of coaching programs on customer adoption and retention, using data to guide iteration and innovation 3. Operational Excellence Oversee global operations of adoption services, including resource management, capacity planning, and service delivery optimization Implement scalable processes, tools, and best practices to ensure consistent, high-quality experiences across all regions Drive operational efficiency, service consistency, and continuous improvement in delivery frameworks and playbooks 4. Customer Partnership & Outcomes Partner closely with Customer Success Leadership to align on customer engagement strategy and success outcomes Ensure onboarding and coaching programs directly contribute to faster time-to-value, improved product adoption, and measurable customer impact Monitor and report on adoption metrics, customer satisfaction, and outcome achievement to drive continuous enhancement of services 5. Cross-Functional Collaboration Collaborate with Product, Sales, Support, and Marketing to integrate customer feedback and ensure alignment on customer value realization Represent the voice of the customer in program design and operational decisions 6. Team Development Recruit, develop, and mentor a global team of technical adoption and coaching experts Foster a culture of accountability, innovation, and excellence in customer engagement Minimum Qualifications 10 years of experience in Customer Success, Technical Onboarding, or Professional Services leadership, with global team management experience Proven success in building and scaling customer-facing adoption or enablement programs Strong operational management background, including resource planning and global service delivery optimization Strategic thinker with demonstrated ability to design and deliver impactful customer programs Exceptional collaboration, communication, and leadership skills Bacheloru2019s degree required; advanced degree preferred The Ideal Candidate Growth and impact of the Expert Coaching catalog Improved time-to-value and product adoption rates High customer satisfaction and service quality ratings Efficient resource utilization and operational scalability Increased customer retention and expansion driven by adoption outcomes Description du poste Le Directeur mondial de l'adoption technique est un leader stratu00e9gique chargu00e9 de favoriser l'adoption et la ru00e9ussite des clients gru00e2ce u00e0 des expu00e9riences d'intu00e9gration et de coaching de classe mondiale. Ce poste consiste u00e0 diriger les opu00e9rations mondiales des services d'adoption technique, notamment le coaching d'experts et l'intu00e9gration accu00e9lu00e9ru00e9e, pour les abonnu00e9s Enterprise et Business. En plus de superviser la prestation de services et les opu00e9rations, le directeur sera responsable du catalogue des offres de coaching d'experts et de son u00e9volution, en veillant u00e0 ce que le contenu, la conception et la prestation ru00e9pondent aux divers besoins des clients et gu00e9nu00e8rent des ru00e9sultats mesurables en matiu00e8re d'adoption. Le responsable travaillera en u00e9troite collaboration avec la direction de la ru00e9ussite client afin de garantir une qualitu00e9 de service exceptionnelle et des ru00e9sultats significatifs pour les clients. Responsabilitu00e9s 1. Leadership et stratu00e9gie u00c9laborer et mettre en u0153uvre la stratu00e9gie mondiale pour les services d'adoption technique, en accord avec les objectifs gu00e9nu00e9raux de la ru00e9ussite client et de l'entreprise Du00e9finir la vision et les indicateurs de ru00e9ussite pour l'intu00e9gration, le coaching et l'excellence en matiu00e8re d'adoption par les clients Diriger une u00e9quipe mondiale hautement performante qui fournit un coaching d'experts et une intu00e9gration rapide aux abonnu00e9s Enterprise et Business 2. Propriu00e9tu00e9 du catalogue et du programme u00catre responsable du catalogue mondial des offres de coaching d'experts, en garantissant un portefeuille su00e9lectionnu00e9, u00e9volutif et pertinent qui ru00e9pond aux besoins changeants des clients et des entreprises Collaborer avec les u00e9quipes Produits, Conception des offres, Apprentissage CS et Gestion de la ru00e9ussite client afin de concevoir et d'amu00e9liorer en permanence le contenu et les modu00e8les de prestation du coaching Mesurer l'efficacitu00e9 et l'impact des programmes de coaching sur l'adoption et la fidu00e9lisation des clients, en utilisant les donnu00e9es pour guider l'itu00e9ration et l'innovation 3. Excellence opu00e9rationnelle Superviser les opu00e9rations mondiales des services d'adoption, y compris la gestion des ressources, la planification des capacitu00e9s et l'optimisation de la prestation de services Mettre en u0153uvre des processus, des outils et des meilleures pratiques u00e9volutifs afin de garantir des expu00e9riences cohu00e9rentes et de haute qualitu00e9 dans toutes les ru00e9gions Favoriser l'efficacitu00e9 opu00e9rationnelle, la cohu00e9rence des services et l'amu00e9lioration continue des cadres de prestation et des guides pratiques 4. Partenariat avec les clients et ru00e9sultats Travailler en u00e9troite collaboration avec la direction de la ru00e9ussite client afin d'harmoniser la stratu00e9gie d'engagement client et les ru00e9sultats en matiu00e8re de ru00e9ussite Veiller u00e0 ce que les programmes d'intu00e9gration et de coaching contribuent directement u00e0 accu00e9lu00e9rer la rentabilisation, u00e0 amu00e9liorer l'adoption des produits et u00e0 avoir un impact mesurable sur les clients Surveiller et rendre compte des indicateurs d'adoption, de la satisfaction des clients et de la ru00e9alisation des ru00e9sultats afin de favoriser l'amu00e9lioration continue des services 5. Collaboration interfonctionnelle Collaborer avec les u00e9quipes Produit, Ventes, Assistance et Marketing afin d'intu00e9grer les commentaires des clients et de garantir l'alignement sur la ru00e9alisation de la valeur client Repru00e9senter la voix du client dans la conception des programmes et les du00e9cisions opu00e9rationnelles 6. Du00e9veloppement de l'u00e9quipe Recruter, du00e9velopper et encadrer une u00e9quipe internationale d'experts en adoption technique et en coaching Promouvoir une culture de responsabilitu00e9, d'innovation et d'excellence dans l'engagement client Qualifications minimales requises Plus de 10 ans d'expu00e9rience dans le domaine de la ru00e9ussite client, de l'intu00e9gration technique ou de la direction des services professionnels, avec une expu00e9rience en gestion d'u00e9quipe internationale Succu00e8s avu00e9ru00e9 dans la cru00e9ation et le du00e9veloppement de programmes d'adoption ou d'habilitation destinu00e9s aux clients Solide expu00e9rience en gestion opu00e9rationnelle, y compris la planification des ressources et l'optimisation de la prestation de services u00e0 l'u00e9chelle mondiale Esprit stratu00e9gique avec une capacitu00e9 avu00e9ru00e9e u00e0 concevoir et u00e0 mettre en u0153uvre des programmes clients percutants Compu00e9tences exceptionnelles en matiu00e8re de collaboration, de communication et de leadership Licence requise ; diplu00f4me supu00e9rieur appru00e9ciu00e9 Le candidat idu00e9al Croissance et impact du catalogue Expert Coaching Amu00e9lioration du du00e9lai de rentabilisation et des taux d'adoption des produits Niveaux u00e9levu00e9s de satisfaction client et de qualitu00e9 de service Utilisation efficace des ressources et u00e9volutivitu00e9 opu00e9rationnelle Augmentation de la fidu00e9lisation et de l'expansion de la clientu00e8le gru00e2ce aux ru00e9sultats de l'adoption Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software u2013 from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk u2013 itu2019s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When youu2019re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. 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