About the Role As a Deskside Support Technician (d/f/m) u2013 Level 1, you will provide hands-on technical support to end users within a dynamic enterprise environment. You will deliver IMAC activities, breaku2011fix services, device imaging, and support shopu2011floor operational hardware. This is a fully onsite role supporting a manufacturing environment in Wu00f6rth am Rhein. Work Model 100% Onsite u2013 Wu00f6rth am Rhein, Germany At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this roleu2019s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Wu00f6rth am Rhein, Rheinland-Pfalz. Key Responsibilities End-User & Device Support Perform IMAC (Install, Move, Add, Change) tasks. Handle break-fix issues for desktops, laptops, printers, and peripherals. Provide onsite end-user support for hardware, software, and business applications. Manufacturing Shop-Floor Support Support handhelds, rugged devices, laptops, scanners, and other shopu2011floor technology. Data Collection & Migration Support Execute data collection and preservation activities for system migrations and eDiscovery. System Setup & Configuration Stage, build, and image end-user systems using standard corporate image (eCore). Ensure proper configuration and handover to users. Required Qualifications Good communication skills and ability to collaborate with end users. Proficiency in German to collaborate with Germanu2011speaking teams and clients ( Language level C1-C2 of the Common European Framework of Reference for Languages (CEFR)) Strong analytical and troubleshooting skills. Minimum 2 years deskside or field support experience. Strong working knowledge of MS Windows OS. Working knowledge of MS Office and standard business software. Good customer support orientation and professionalism. Basic understanding of: Networking Telecom Compute/storage Mobile device support Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.