Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do u2013 but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here u2013 we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Join the EAME Distribution Team as a Product Support Technology Integration Specialist, where you will play a key role in improving how PSORs, consultants, and Cat dealers operate by embedding digital tools, data, AI, and automation into everyday parts and service workflows. This is a midu2011level to senior individual contributor role with regional responsibility, suited for an experienced professional who can work autonomously, diagnose operational challenges, and design practical solutions that improve consistency, efficiency, and execution across dealer organizations. In this role, you will support the operational integration and adoption of product support technologies, helping dealers and internal teams translate new capabilities into clear processes, tools, and ways of working that strengthen parts and service operations and support sustainable growth across the region. The Caterpillar EAME Distribution Center of Excellence is shaping the future of the dealer network by building the capabilities needed to deliver the Caterpillar Services Growth Strategy across Europe, Africa, the Middle East, and Eurasia. Role Definition Provides second-level of support for operational processes and technology solutions. About The Role / What You Will Do: Youu2019ll improve how parts and service teams operate by focusing on execution, adoption, and consistency. Improve day-to-day parts and service workflows (e.g. service commitments, dealer follow-up, capacity visibility) Diagnose operational issues and design practical solutions (e.g. removing manual re-entry, standardising reports) Build small automations, utilities, or reports (e.g. Power BI views replacing spreadsheets) Support data setup and system configuration (e.g. resolving inconsistent report outputs) Enable adoption of GenAI and digital tools such as Microsoft Copilot (e.g. visit prep, summaries, action tracking) Translate new technologies into clear dealer workflows (e.g. step-by-step operational guidance) Youu2019ll support teams across Europe, Africa, the Middle East & Eurasia. What Will Put You Forward Youu2019re likely a strong fit if you: Have experience in process improvement or operational support (e.g. dealer operations, regional support, consulting) Have enabled dealeru2011facing teams to adopt tools or processes (e.g. rollouts, standardisation, change adoption) Are comfortable working with data and reporting tools (e.g. Power BI, SQL, Snowflake or similar) Have practical experience with automation or GenAI in a business context (e.g. reducing admin, improving consistency) Can connect endu2011tou2011end parts and service workflows (e.g. service commitments, parts availability, capacity) Communicate clearly across regions and cultures Work independently and enjoy solving ambiguous, operational problems Why this role is different You work between technology and operations (close to real users) Success is measured by adoption and impact, not system ownership Your solutions scale across the dealer network You influence how product support actually works on the ground Additional Information: Work Location: The primary work location for this role is Munich, with an on-site presence required five days per week. _A valid work permit or EU-25/EFTA citizenship is required for this position._ What we offer: From day one, youu2019re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, itu2019s important to do work that matters. Caterpillar Inc. is the worldu2019s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, weu2019ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. \LI This position requires working onsite five days a week. Visa Sponsorship is not available for this position. Posting Dates: March 20, 2026 - April 2, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .