PpTechtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare and cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG®–recognized worldwide for their deep heritage and innovative product platforms of superior quality. brThe company maintains a global manufacturing and product development footprint, with record worldwide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth. /p pOur Customer Service team, based in our Headquarters in strongWinnenden (Stuttgart Area) /strong is the central hub connecting our supply chain functions with the regional Sales Business Units and is currently looking for a: /p strongCustomer Service Manager (f/m/d) /strongh4Key Responsibilities: /h4ul liLead the Customer Service team, ensuring efficient order-to-cash operations, timely claim resolution and high service standards /li liMonitor KPIs and drive continuous improvement initiatives /li liImprove service quality and process efficiency across regions, standardizing systems and processes (SAP Salesforce Service Cloud) /li liAct as liaison between headquarters, SBUs, logistics teams and external customers (f-m-d) /li liSupport Supply Chain projects through cross-functional coordination /li liManage escalated cases with root cause analysis and corrective actions /li liOversee return management across European logistics centers /li /ulh4Requirements: /h4ul liProven experience in customer service operations within manufacturing or B2B environments /li liProven knowledge in leading, developing, and motivating teams /li liSolid knowledge of order-to-cash processes, logistics flows and claims management /li liProficient in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable) /li liGood command of German and English; additional European languages are an advantage /li liWillingness to travel as required by business needs (approximately 10%) /li /ulh4Your perks: /h4ul liAn interesting position with an attractive company – recognized as a “top employer” by kununu /li liCompany pension scheme /li liFree parking spaces directly next to the office and good public transport connections /li liFresh fruit, water and hot beverages for free /li liCompany fitness via “EGYM Wellpass“ and bike leasing via “JobRad“ /li liEAP (mental support for employees) /li liLearning platforms such as “GoodHabitz“ and “Learn TTI“ for your professional development /li liSpecial employee benefits via “Family Friends“ and additional corporate benefits /li /ulh4Are you interested? /h4pThen send your application stating your earliest possible starting date and your salary expectations to (Inhalt entfernt) or apply directly via our careers page. Naturally, we will treat your application with the utmost discretion. /p pWe look forward to getting to know you! /p pstrongTechtronic Industries ELC GmbH /strongbrHuman Resources · Max-Eyth-Straße 10 · 71364 Winnendenbrstrong (Inhalt entfernt) /strong /p /p