About us
We are a leading provider of integrated facilities management solutions across Europe, trusted by multinational clients for delivering operational excellence, innovation, and sustainability. As we continue to grow our footprint, we’re looking for a dynamic and strategic Account Director to oversee key client relationships and drive value across complex, multi-site portfolios.
ACCOUNT DIRECTOR
The Account Director is responsible for managing existing key clients, maintaining a long-term relationship, maximizing customer experience and growing client portfolio revenues.
Work location:
■ Anywhere in Europe - home office or Shareholder locations (to be agreed)
■ International travel approx. 60%
Key responsibilities:
■ Own ultimate responsibility for successfully delivering “existing customer” revenue growth objectives, including retention of existing customer contracts
■ Thoroughly understand the fundamentals of the client’s business
■ Build long-term relationships with key clients
■ Grow the client portfolio revenues
■ Maximize customer satisfaction and customer experience
■ Manage and influence senior-level client and partner network contacts and maintain positive working relationships
■ Manage / oversee day-to- day activity of key client account projects
■ Proactively manage customer contracts, including contract extensions
■ Constantly seek to expand on new business opportunities within your client base
■ Update and maintain all information for its assigned accounts
■ Thoroughly understand and stay abreast of the fundamentals and trends of facilities management
■ Work inclusively and independently within a fast-paced and international team environment
■ Set the precedent for excellence through leading by example
Key skills:
■ Mandatory experience in Facilities Management - at least 5 years holding a comparable position
■ Excellent project management and problem-solving skills
■ Effective consultative selling and negotiations skills
■ Excellent communication and report writing skills.
■ Ability to communicate effectively at all levels and be credible
■ Sufficient gravitas to challenge constructively and to influence
■ Excellent team worker with ability to build successful and productive relationships
■ Ability to work in a team or independently as circumstances dictate
■ Excellent Microsoft Excel – Word - PowerPoint skills
Profile:
■ Bachelor’s degree in business or related field, Master’s degree preferred
■ 5 - 10 years experience in Pan-European account management
■ Strong background in the service industry, facilities management is mandatory
■ Previous experience working within a consultative selling role
■ Extensive experience in request for proposal / bid management
■ Be an exciting and engaging presenter
■ Experience at a similar level or at a Junior Account Director level
■ Demonstrable ability to form and grow client relationships at every level
■ Ability to work independently (remotely) as well as part of a team
■ Pro-active approach
■ Results orientated approach
■ Enthusiastic
■ Ambitious
■ Fluent in English (in writing as well as verbal), and preferably French / German