Upway is hiring an Operations Manager among its Operations team in Düsseldorf. The Operations team's role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience.
The Operations Manager will be responsible for owning entire parts of operational flow, managing teams in our warehouse, building processes to optimize operations, analyzing data to understand and bridge gaps, and working closely with the rest of the company to provide best in class experiences to customers.
What You Will Do
* Lead a team of warehouse associates and/or bike mechanics
* Design, build and own entire parts of the operational flow
* Go deep into the data to find optimization opportunities
* Manage relationships with suppliers, manufacturers and partners
* Design and implement processes to optimize customer experience and financial efficiency
* Set up tools and dashboards to get an accurate view on operations
* Work closely with the rest of the company to support an extremely fast paced growth and expansion
What You Will Need
* Strong academic background in engineering, finance, logistics, business, MINT or similar
* 3-5 years of experience in Operations, Finance, or equivalent
* Proficiency in English and, preferably, in German
* Possess strong communication and leadership skills, able to lead a small team in a warehouse environment
* Superior problem solving skills; able to manage detail, establish root cause, and to analyse data
* Comfort with working in a fast-paced and changing environment
* Attention to details and obsession for operational excellence
* Readiness to be fully accountable for a complex operational scope
* Thrive on change and a dynamic environment. Inclined to operate with flexibility and to commit the extra step required to get the job done
Benefits
* You work in an early-stage start-up backed by renowned investment funds such as Sequoia Capital, Exor Ventures and Global Founders Capital (Rocket Internet).
* You will be part of an exceptional team of talented employees who thrive in a fast-paced environment and are committed to the common mission.
* At Upway, you take on as much responsibility as you can handle and have great learning and growth opportunities
* Bureaucracy and slow processes do not exist with us You work flexibly and solution-oriented and do not have to wait long for important decisions.
* You are one of the first employees in the German Upway team and actively shape the culture of the team.
* You will receive stock options as part of your compensation package.
* Corporate Benefits program, phone allowance, brand new Macbook, Deutsche Bahn ticket, and regular team offsites.
* You also benefit from a 15% discount on an e-bike from our shop per year.