Join an international iGaming company as a German-speaking Customer Support Agent and gain hands-on experience in one of Europe’s fastest-growing digital industries.
This is more than a typical customer support role — it’s an entry point into a dynamic, fast-paced environment where technology, online entertainment, and customer experience intersect. You’ll quickly gain a deep understanding of digital platforms, payments, account management, player behaviour, and cross-departmental operations.
Many careers in Fraud, Compliance, Payments, VIP, CRM, or Team Leadership start from this role.
Key Responsibilities
* Handle customer inquiries via chat, phone, and email
* Support customers with account questions, product or service issues, technical situations, and general inquiries
* Document customer cases accurately and thoroughly
* Identify patterns, recurring issues, and potential risks
* Share market feedback and customer insights with management
* Collaborate closely with internal teams to improve systems and processes
* Maintain professionalism and problem-solving skills in a fast-paced environment
Requirements
* Fluent German (spoken and written)
* Good English skills
* Minimum 1 year of customer support experience
* Interest or knowledge of the gaming/digital entertainment industry
* Comfortable working shifts, including weekdays and weekends
* Calm under pressure with strong communication skills
* Team-oriented and able to work in an international environment
* Responsible, proactive, and solution-focused mindset
Benefits
Career Growth
This role provides strong internal mobility and development opportunities, allowing you to grow into areas such as:
* Specialist or senior support roles
* Operations
* Compliance & risk
* Commercial or product-related roles
* Team leadership and management
You’ll gain valuable international work experience and transferable skills in a high-growth industry.
Benefits
* Competitive salary
* Comprehensive benefits package
* International company environment
* Supportive, team-oriented culture
* Real responsibility from day one
* Multiple career paths and internal mobility
If you’re German-speaking, ready to work in a fast-paced, international environment, and want a role that offers real career growth, we encourage you to apply today.