1. Role Overview
The Field IT Engineer is responsible for delivering on-site technical support and
maintenance for IT systems, including hardware, software, and networking components.
This role ensures operational continuity across field locations and serves as a key point of
contact between central IT and end users.
2. Key Responsibilities
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot hardware and software issues on-site and remotely.
• Support network infrastructure including routers, switches, and wireless access points.
• Perform routine health checks and preventive maintenance.
• Coordinate with vendors for repairs and replacements.
• Maintain accurate documentation of incidents, resolutions, and asset movements.
• Ensure compliance with IT policies, procedures, and security standards.
• Provide user support and training on IT systems and tools.