Client Development Manager (m/f/d) Munich, Maximilianstraße
Position
“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior
Christian Dior Couture offers more than a beautiful brand to our clients; We invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
For our boutique in Munich we are looking for a Client Development Manager with passion, energy and drive. In this role you are responsible for building and maintaining strong relationships with key clients, understanding their needs, and ensuring that the service delivery aligns with those needs to drive client satisfaction and loyalty. This role involves strategic account planning, networking within industry circles, identifying new business opportunities, and coordinating with various departments to ensure consistent service excellence.
Tasks & responsibilities
1. Coordinating all in-store animations with the Europe marketing team and proposing new ideas of animations according to local needs of your boutique
2. Monitoring the results of the actions and share weekly reports on CRM KPIs with the rest of the team
3. Insuring the usage of the data base to optimize boutique business and the quality of the data base (accurate contact information, etc).
4. Making sure that the team is well aware of the client development strategy and boutique clienteling year objective
5. Accompanying the team in organizing their clienteling work on a day-to-day basis
6. Coaching, training and supporting the team in monitoring their clienteling performances and detecting clienteling opportunities
7. Being the key contact point for the Boutique Manager and sharing regular feedback and performance results and maintaining regular contact with the regional marketing manage
Profile
8. 5+ years of retail experience required, preferably with at least 2 years of management, in a luxury product setting or hospitality
9. Ability to identify and meet the needs of customers to meet and exceed their expectations
10. Strong interpersonal, communication, organizational and management skills in a fast-paced environment
11. Sense of initiative and commercial creativity with fashion sense and Good knowledge of the luxury industry
12. Fluent in German and English, another language on top is a plus
The opportunity to join the LVMH Group (Louis Vuitton Moët Hennessy), the world leader in high-quality and luxury products. We are working in an international environment with passionate people and amazing development opportunities – as we follow the lifelong learning approach.
Working at Dior is not only about entering the world of exclusive luxury, it also offers lovely benefits.
13. Holiday entitlement of 6 weeks per year
14. Lunch benefit of 100€net per month
15. Public transportation support of 100€net per month
16. Additional day off on birthday
17. Access to Corporate Benefits
18. Special Employee conditions after successful completion of probation period
19. Pension Scheme exclusive for DIOR
20. Referral Program Bonus “Talents are knowing good Talents”
21. Family Atmosphere & Flat Hierarchies
22. Opportunities for further training and development
23. Career opportunities within the LVMH Group
We are already looking forward receiving your application!