Job Summary
We are seeking a motivated and customer-focused Renewal Sales Specialist to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.
You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.
Essential Functions
· Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.
· Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.
· Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.
· Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio.
· Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.
· Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.
· Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.
· Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner, demonstrating strong problem-solving skills.
Job Requirements
· A minimum of 5 year in customer-facing or customer service role. Experience operating in a sales environment
· Fluent in English & German (C1-C2 level) with strong communication and negotiation skills.
· Familiarity with CRM software (e.g. Salesforce), MS Office
· Demonstrated aptitude to Embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplification and innovation.
· Leadership qualities and experience mentoring and guiding colleagues.
· Detail-oriented with good organisational skills
· Ability to manage multiple priorities in a fast-paced environment.
· Proactive and customer-centric approach