Our client is into solar modules and renewable energy services. They offer a wide range of products and solutions that enable high energy yields for residential and commercial photovoltaics systems and large power plants. What will you be doing as a customer service rep (m/f/d):
* Maintain the technical support hotline to provide support to users, installers, and customers
* Use communication for basic bug fixes
* Ensure that all customer contacts are handled efficiently and effectively
* Provide first-level technical support for multiple product groups.
* Ability to follow technical troubleshooting and technical guidance to solve or determine the escalation route.
Skills / required knowledge:
* Customer and service-oriented attitude
* Understands the importance of communication
* Familiar with Microsoft Office Suite (Word, PowerPoint, Excel)
* Eye for detail
* Fluent in French or Dutch
* Excellent interpersonal and communication skills
* Excellent organizational skills
* Ability to analyze and solve problems
Work_in_Berlin Recruitment Agency - Alt Moabit 96B - 10559 Berlin apply@work-in-berlin.eu If you need any assistance please don't hesitate to call Robert or Anthony on +49 (0) 30 43024324.