Description Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for passionate Complaints Management Specialists. As a Banking Operations Back Office Specialist (all genders) in our Banking Operations department, you will help us effectively manage customer enquiries and create an exceptional customer experience. Job responsibilities Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks Develop solutions to complex customer inquiries independently and in close cooperation with internal departments Create a unique customer experience that is fair, consistent and transparent and ensure exceptional service at all times, both through direct conversation and written correspondence Adhere to banking regulations and guidelines Required qualifications, capabilities and skills Experience in the back office of a financial institution in the German-speaking market. Completed banking apprenticeship or a comparable education with relevant professional experience Fluent written and spoken German Excellent written and spoken communication skills Team player with a strong customer focus and willingness to provide service Knowledge of the relevant regulatory requirements Strong problem-solving skills and ability to handle conflicts