PERGOLUX is a fast-growing e-commerce company in the Home & Garden sector, specializing in the design, production, and sale of high-quality pergolas. Founded in Norway, PERGOLUX is rapidly expanding and already present in over 14 countries across Europe, North America, South America, and Australia.
Our mission is to improve people's quality of life through exceptional outdoor living products – with a driven team and a shared vision.
If you're passionate about customer success, reputation management, and building long-term brand trust, this might be the perfect next step for you.
What You'll Do:
* Manage online reviews (Google, Trustpilot, etc.): monitor feedback, resolve issues, remove unfair reviews if necessary, and provide internal improvement suggestions.
* Respond to public comments on social media (Instagram, Facebook): handle both positive and negative feedback professionally while protecting brand reputation.
* Manage customer communities (Facebook groups, forums): answer questions, solve problems, and strengthen customer loyalty.
* Handle influencer inquiries: review collaboration requests, coordinate content, and ensure brand alignment.
* Resolve payment disputes (PayPal, Klarna, Trusted Shops): manage refunds, chargebacks, and minimize financial risks.
* Provide second-level support for complex customer cases in collaboration with other departments.
* Proactively request positive reviews during low season based on Judge.me data.
What We're Looking For:
* 2+ years of experience in customer success, community management, or reputation management.
* Proven ability to handle escalations, sensitive cases, and negative feedback with professionalism.
* Experience managing online reviews, social media engagement, and community platforms.
* Strong problem-solving and conflict resolution skills.
* Fluency in German (C1) and English (C1) .
* Hands-on mindset with structured and pragmatic approach.
* Excellent communication and negotiation skills.
* Analytical and data-driven, with the ability to translate feedback into actionable insights.
What We Offer:
* A high-impact role with direct influence on customer satisfaction and brand reputation.
* Dynamic, international team with flat hierarchies.
* Centrally located offices in Frankfurt with a hybrid work model (80% on-site | 20% remote).
* Modern equipment, ergonomic workspaces & digital tools.
* One-week Workation per year from an EU country.
* Regular company events, team-building activities & networking opportunities.
* Corporate benefits & employee discounts on PERGOLUX products.
* Culture of continuous learning, personal ownership, and entrepreneurial mindset.
Ready to Apply?
We look forward to receiving your application and resume!
For more exciting insights into the PERGOLUX culture visit our LinkedIn or Instagram page: