JOB MISSION
Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.
MAJOR ACCOUNTABILITIES
1. Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: G reet and make customer contact U nderstand the customer's needs E ducate the customer on product features and benefits S olve any customer problems/answer any questions T ransact the sale through suggestive selling, multiple selling, and effective closing
2. Correctly measure and fit customers with appropriate NB product
3. Inform customers about any promotions we have running
4. Keep the floor always looking its best – neat, organized, and well stocked
5. Make sure items are labeled and price marked properly
6. Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
7. Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses
REQUIREMENTS FOR SUCCESS
8. Must be 18 years of age or older.
9. Should be a people person!
10. Past retail experience preferred, but not necessary
11. Strong customer service and verbal communication skills
12. Demonstrated ability to flourish in a team environment
13. Familiarity with cash register functions
14. Ability to quickly perform basic math
15. Willingness to work a flexible schedule that may include weekends and holidays
16. Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)