Join Patrique Mercier Recruitment JP as a German Speaking Help Desk Specialist for prominent media streaming platforms in the vibrant city of Athens, Greece! This exciting opportunity allows you to work in the heart of the media industry, catering to a dedicated audience while showcasing your customer service skills.
Role Overview
As a Help Desk Specialist, you will be instrumental in providing exceptional support to German-speaking customers facing inquiries and technical challenges associated with media streaming services. Your role is crucial in ensuring a smooth and enjoyable user experience, working alongside a dynamic team in a fast-paced environment.
Key Responsibilities
* Deliver top-tier customer support through various channels (phone, email, chat) for German-speaking clients of media streaming platforms.
* Diagnose and troubleshoot technical issues, guiding users through solutions in a friendly and efficient manner.
* Educate customers on platform features, ensuring they maximize their usage of the service.
* Maintain detailed records of customer interactions and resolutions within the CRM platform.
* Collaborate with technical and product teams to escalate and resolve complex issues as needed.
* Engage in continuous learning to stay updated on industry trends and service improvements.
* Contribute ideas and feedback within the team to enhance customer service processes.
Requirements
* Fluency in both German and English, with excellent verbal and written communication skills.
* Proven experience in customer service or help desk roles; familiarity with media streaming services is a plus.
* Strong problem-solving abilities with a keen attention to detail.
* Technical aptitude and eagerness to learn new technologies.
* Ability to manage and prioritize multiple tasks in a fast-moving environment.
* Customer-focused mindset with a commitment to delivering a positive experience.
* Proactive attitude and strong teamwork skills.
Benefits
* Private Health Insurance
* Training & Development
* Performance Bonus
* 2 Extra Salaries Per Year
* Fully Paid Training
* Great Salary
* Fully Paid Relocation Package ( flight, transfer and hotel )