Responsibilities
TeamViewer is looking for a dynamic and results-oriented Customer Success Manager to join our fast-growing team. As a Customer Success Manager specializing in Software as a Service (SAAS), you will play a crucial role in ensuring the success and satisfaction of our clients. Manage and oversee the successful deployment to our customers and identify potential for further deployments of the TeamViewer product portfolio.
1. Establish strong relationships with key stakeholders within client organizations, coordinate project teams, constantly engage with assigned customers and identify potential for further deployments or opportunities for our sales colleagues
2. Deliver trainings, product demonstrations, deployment projects or troubleshooting sessions with customers as needed
3. Work closely with the support, sales engineering and technical project management teams to ensure timely resolution of client issues and concerns
4. Voice of the Customer: CSMs will be expected to champion the voice of the customer internally at TeamViewer. In addition to providing an authoritative view of customer health, working closely with Product and Engineering, Marketing, Support and Sales, the CSM will: Monitor customer health metrics and implementing strategies to develop usage and customer value of our solutions Support executive alignment and engagement with customers. Connect customer feedback to Product & Marketing Develop customer champions to help evangelize within customer organizations and externally with other TeamViewer customers
Requirements
5. Degree in computer science, information systems, applied computer science, or similar education with IT-related background
6. Fluency in English and German is mandatory
7. Experience working in close customer collaboration, and the ability to effectively communicate at all levels
8. Experience advocating for customers and the ability to foster and cultivate relationships with key customers
9. Experience with managing projects and programs
10. Related experience in delivering enterprise software solutions is a plus
11. Available to visit (existing and potential) enterprise customers
What we offer
12. Onsite Onboarding in our HQ office for an optimal start
13. Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
14. Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
15. Public transport friendly offices
16. Option to lease an e-bike (Germany only)
17. Special terms for local gyms
18. Access to Corporate Benefits platform with many discounts
19. Regular Team events and company-wide celebrations
20. Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
21. Hybrid and Flexible work time with up to 50% home office
22. Work From Abroad Program allowing up to 40 days of work outside your contracting country
23. We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!