Global Key Account Manager
Job Summary
Joining TÜV Rheinland means working for one of the world’s leading testing, inspection, and certification service providers with more than 25,000 employees globally. Our employees are our most important asset. That is why we invest in their development and offer competitive pay, multiple health insurance plan options, and a 401(k) with up to 6% company match. At the same time we live an international, team-oriented culture characterized by respect, collegiality and openness. This enables our employees to develop their potential, apply new knowledge and methods directly - and plan a long-term career with real opportunities for advancement.
Job Description
Develops and manages strategic customers (Key Accounts) of TÜV Rheinland (TR) Group with a mid- and long-term growth focus. Responsible for setting and achieving strategic objectives across geographies and Business Streams.
* Identify, qualify, and prioritize strategic clients with high growth potential; build senior-level relationships to position TÜV Rheinland as a trusted partner and enable solution-based selling
* Build and maintain long-term relationships with senior decision makers and influencers across assigned Key Accounts to drive growth, satisfaction, and retention
* Lead a cross-functional Key Account team, coordinating Sales, Operations, and Technical stakeholders to address customer needs and support account development
* Develop and execute Key Account strategies, including annual plans, revenue targets, and growth initiatives aligned with TR’s commercial objectives
* Identify and close new business opportunities across TR’s service and product portfolio with a strong solution-selling approach
* Conduct strategic and operational reviews with customer leadership to understand evolving needs and translate them into tailored TR solutions
* Support development of new services and customer-specific solutions; contribute to business cases, pricing, and investment decisions
* Lead or support design and implementation of customer-specific workflows and delivery models to ensure efficiency and contractual alignment
* Serve as the primary point of contact for designated Key Accounts, ensuring clear communication and internal coordination with delivery teams
* Develop, negotiate, and manage global and international framework agreements and service contracts in line with TR governance
* Maintain accurate CRM data (e.g., Salesforce) and use CRM tools for insights, pipeline management, forecasting, and reporting
Education
University Degree in Business Administration or equivalent work experience
Experience & Further Qualifications
* University degree in Business, Management, a relevant technical field, or equivalent experience
* 5–10 years in Key Account Management, Brand Management, or related roles in TIC or consulting, with exposure to supply-chain auditing, risk mitigation, ESG, EHS, or Business Excellence services
* Fluency in English; additional languages a plus
* Strong MS Office and CRM (preferably Salesforce) skills
* Demonstrated results-oriented mindset and ability to operate in dynamic environments
* Strong consultative selling, negotiation, and client-engagement skills
* Excellent communication and interpersonal abilities; capable of building long-term relationships
* Strong time-management and prioritization skills
* Willingness to travel up to 50%, including domestic and occasional international trips