Position: SAP IS-Retail Technical Architect
Location: Europe Remote/ Hybrid
Required Skills & Experience
8 + years total SAP functional experience, at least 5 + in SAP IS-Retail AMS or production support.
Proven expertise configuring and supporting at least three core Retail areas (Article/Site Master, Pricing & Promotions, Merchandise Distribution, POSDTA/CAR, Allocation, Markdown, Omnichannel).
Minimum one S/4HANA Retail or Fashion Management support engagement (1909 or later preferred).
Hands-on in debugging/basic ABAP (tables, BADIs, user-exits, IDocs) and Fiori troubleshooting.
Strong integration knowledge with SD, MM, FI, EWM/TM, CAR, 3rd-party POS, e-commerce platforms.
Demonstrated track record meeting SLA and availability targets in high-volume retail environments (Black Friday, Holiday peaks).
Experience with ITSM tools (ServiceNow, Remedy, Solution Manager ITSM) and ChaRM.
ITIL Foundation certified (or commitment to certify within 6 months).
Fluency in English; additional major EMEA language(s) (German, French, Spanish, Arabic, Polish etc.) highly desirable.
Eligibility to work in the EU/EMEA and participate in on-call rotations.
Having exp in POSDM system
Integration between POSDM and ECC/S4
Data Migration in ECC, S/4,
Data handling in ECC for POS Sales
Configuration exp in POS and issue resolution
Exp in Article Master, Article types and hierarchy, Site configs.
Promotions, Idoc Management, Error handling of Idocs
Enhancements on ECC and configurations on POS and ECC
Education & Certifications
Bachelor"s degree in Information Systems, Supply-Chain, Business, Engineering or equivalent.
SAP Certified Application Professional - SAP S/4HANA for SAP Retail for Merchandise Management or ECC IS-Retail (desired).
Agile/Scrum, Prince2 or PMP certification advantageous.
Key Responsibilities:
Run & Maintain
Resolve L2/L3 incidents and service requests for IS-Retail modules (MM-PUR, MM-IM, SD, Retail Pricing, Promotions, Allocation, POSDTA, CAR, etc.) within agreed SLAs.
Perform deep-dive root-cause analysis, propose permanent fixes, document knowledge articles and prevent recurrence (Problem Management).
* Monitor critical batch jobs (listing, end-of-day, inventory, POS inbound, IDoc queues) and interface health (PI/PO, CPI, MQ, Kafka).
Minor Enhancements & Change Releases
Capture business requirements, write Functional Specifications, configure and test small/medium CRs (pricing tactics, new sites, new article hierarchies, promotion types, markdown rules, stock-transfer scenarios).
Coordinate with ABAP/Fiori, Integration and Basis teams; manage transports through ChaRM / CTS+; execute regression testing during quarterly releases or Support Package stacks.
Process & System Optimization
Analyze ticket trends and KPIs; recommend process automation (Fiori Retail apps, BTP extensions, CAR POSDTA 3.0, MIM, OAA).
Benchmark new S/4HANA Retail for Merchandise Management features and plan value-realization road-maps (e.g., Advanced Returns, Unified Demand Forecast, Replenishment).
Lead continuous-improvement workshops with Buying, Merchandising, Supply-Chain, Store Ops and e-Commerce teams.
Governance, Compliance & Security
Enforce ITIL v4 processes (Incident, Problem, Change, Release, Knowledge, Service Levels).
Ensure audit readiness (SOX, GDPR, PCI-DSS) by maintaining proper change controls, authorizations (Fiori/RFC), master-data governance and evidence packs.
Participate in disaster-recovery drills and major incident bridges; provide RCA and corrective-action reports to management.
Collaboration & Leadership
Mentor junior support analysts; perform quality reviews on tickets and documentation.
Liaise with SAP, third-party vendors and integration partners to resolve OSS messages and interface issues.
Support pre-sales or service expansion activities (effort estimation, solution walkthroughs).
Core Functional Scope
Master & Foundation
Article, Site, Merchandise Category/Hierarchy, Listing, Allocation & Assortment.
Retail Pricing (VKP/VKS), Markdown, Promotions (WAKT/WAKH), Bonus Buy.
Procurement & Replenishment
Retail Purchasing, Vendor Collaboration, Allocation Tables, Distribution Profiles, Store Order and Cross-Docking, F&R/Fashion Allocation integration.
Sales & Store Operations
POSDTA / TPOM / CAR Inbound & Outbound, Sales Audit, Stock Ledger, Returns, Omnichannel ATP/OAA, Gift Cards & Loyalty.
Inventory & Logistics
Inventory Management, Physical Inventory, Site-to-Site STOs, Merchandise Distribution (VD, VSD).
Integration with EWM/TM or third-party WMS.
Analytics & Digital
SAP CAR (POSDTA, Unified Demand Forecast, SAP Analytics Cloud), BW/4HANA reporting, Fiori Apps, BTP extensions.