The RoleWe are seeking an experienced and dedicated Store Manager for our new upcoming store in Frankfurt reporting into the Regional Sales Manager. You will inspire and develop our high performing team of up to five staff members as well as to uphold our brand's reputation for luxury and excellence. In this role, you will oversee daily store operations, drive sales performance, and ensure an exceptional customer experience. Join us in delivering craftsmanship and joy through a passionate team committed to excellence.How You'll ContributeLeadership & Team Management: Lead and mentor the sales team to consistently meet and exceed sales targets while fostering a positive and collaborative work environment.Client Experience, Feedback & Improvement: Ensure all clients are warmly welcomed and their needs understood through consultative selling and responsive service, while actively gathering feedback on in-store experiences and products to identify and implement improvements that elevate service standards and operational excellence.Product Knowledge: Maintain expert knowledge of our jewellery collections and conduct regular training to boost the team's product expertise.Sales Performance: Develop and execute sales strategies to meet targets and KPIs, promoting a consultative, customer-focused approach while managing the store's Profit & Loss performance.Market & Performance Insights: Support the RSM by conducting local competitor analysis and monitoring store KPIs to identify trends, inform strategic initiatives, and drive store growth and market competitiveness.Operational Management: Oversee CRM and internal systems to accurately process bespoke orders and manage enquiries, while collaborating with the Operations Team to maintain stock accuracy, minimise discrepancies, and conduct regular checks to prevent loss.Store Presentation & Maintenance: Oversee all aspects of store presentation, including visual merchandising in collaboration with the VM team, daily cleanliness and organisation to create a welcoming environment, and prompt coordination with maintenance to ensure the store remains well-maintained and visually appealing.Security & Loss Prevention: Implement and enforce security protocols to protect merchandise and prevent theft, working closely with security personnel and management to promptly address any concerns or incidents.Health & Safety Compliance: Ensure the store operates in full compliance with all laws, regulations, and company policies by overseeing team training and promoting a safe work environment through strict adherence to health and safety guidelines and prompt response to any incidents.Success in this role looks like: consistently achieving or exceeding store sales targets, fostering a high-performing and engaged team culture, delivering exceptional customer experiences, and maintaining operational excellence through accurate and efficient processes.Skills You'll Bring to The Role4-5 years' of experience in a similar luxury retail environment, with a strong sales track recordProven leadership skills with experience coaching and motivating high-performing retail teams to achieve sales and service excellenceJewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regardedSkilled in building relationships with high-end clientele and delivering exceptional customer experiencesOutstanding interpersonal and communication skills, including exceptional listening, and relationship-building capabilitiesStrong problem-solving abilities and adaptability to evolving role requirementsProficiency in new software and the ability to quickly grasp new systemsA genuine passion for luxury products and a discerning eye for aestheticsExceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communicationsAbility to thrive in a fast-paced, dynamic environment while maintaining the highest level of professionalismImpeccable personal presentation and alignment with brand aestheticA proactive and results-driven mindset, combined with a sincere commitment to exceeding customer expectationsFlexible to work weekends and peak trade periodsWhat's In Store For You?Referral Scheme - Cash rewards for referring great talentAnnual Leave - 28 days holiday plus public holidaysBirthday Leave - 1 paid day off on your birthdayPerkbox - Enjoy shopping discounts, wellbeing rewards & peer recognitionEnhanced Leave Policies - Formalised policies with clear processes & enhanced supportPartner with a global luxury brand on its journey of expansion across EULearning & Development - Ongoing opportunities for growthMore Exciting Benefits Coming SoonNext Steps?We're an equal opportunity employer, if you don't meet every requirement, we still encourage you to apply. Shortlisted candidates will complete an initial phone interview followed by final interviews.Our Commitment to Diversity & InclusionNeve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.Job Type: Full-timePay: 55.000,00€ ,00€ per yearExperience:Managment : 3 years (Required)Language:English (Required)Deutsch (Required)Work Location: In person