Driving Efficiency in IT Operations
We are seeking a skilled Senior IT Operations Technician to lead continuous improvements and ensure the reliability of our IT infrastructure. This role involves delivering hands-on L2 support, monitoring help desk trends, and facilitating onboarding and training for new IT team members.
This position requires a strong focus on problem-solving, project management, and communication skills. The ideal candidate will have extensive professional experience as an IT technician or system administrator, with a solid understanding of Microsoft Windows environments, Active Directory, and Microsoft 365 services.
The successful candidate will also possess basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting, as well as good knowledge of ITIL principles and best practices for incident management, problem management, and change management.
Additionally, experience in first-line SAP support and knowledge of Operational Technology (OT) is considered an advantage.
* Key Responsibilities:
* Deliver high-quality L2 support to maintain efficient operations
* Monitor help desk trends and drive improvements across IT services
* Facilitate onboarding and training for new IT team members
* Act as the primary interface between local business teams and central IT
Requirements:
* Extensive professional experience as an IT technician or system administrator
* Solid practical knowledge of Microsoft Windows environments, Active Directory, and Microsoft 365 services
* Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting
* Good knowledge of ITIL principles and best practices for incident management, problem management, and change management
* Experience in first-line SAP support is considered an advantage
* Proven project management skills
* Knowledge of Operational Technology (OT) is an advantage
* Excellent command of spoken and written English