Retail Operations Manager (m/f/d) Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence. Do you match this profile? Can you ensure compliance with Maison's & Group's policies and guidelines? Do you have experience helping manage store stock and are you able to work with boutique operations teams on stock and inventory management? Are you comfortable working with international teams to solve challenges in our Boutiques? Are you able to share and implement boutique best practices? Can you develop effective strategies and action plans for change management and implement them in our boutiques? Are you able to assume ownership of retail systems, payment solutions, and digital tools in the store? Can you provide support on operating systems and digital solutions for your colleagues in-store? This position requires to speak English fluent! If so, don't hesitate to apply! What do we expect from you? The Local Retail Operations Manager (m/f/d) ensures that boutique operations are efficient and in line with Maison’s guidelines. (S)he spends time in the field to support boutique staff in mastering boutique tools / services and applying processes / procedures. (S)he also has a key role in the identification and sharing of boutique best practices. Your missions will be in particular to: • Compliance and Policy Implementation • Operational Support & Inventory Management • Coordination & Communication Skills • Change Management & Best Practices Implementation • Digital Tool & Systems Management More than a job… it’s an experience! Joining Maison Van Cleef & Arpels means joining a team where employee development is at the heart of our ambition. You will have the opportunity to benefit from complete integration with training on our history, our know-how and creations and daily support. The recruitment process: Apply online. If your profile matches our search, you will be contacted by our HR team for an interview. Otherwise, you will receive an email to inform you that your application has not been successful. You will meet with the German Market Director, the Europe Retail Ops Manager and HR.