Bring More to Life
Are you ready to unlock your full potential and make a real impact in the fields of life sciences, diagnostics, and biotechnology? At Leica Microsystems, part of the Danaher family, our work saves lives, and we are united by a shared commitment to innovation that truly matters.
Here, you’ll thrive in a culture of belonging where your unique perspective is valued. By leveraging Danaher’s continuous improvement system, you’ll help transform ideas into impactful innovations at the speed of life.
Shape the Future with Us!
For over 175 years, Leica Microsystems has been at the forefront of groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis. We make the invisible visible, empowering our customers to create a better and healthier world.
Working at Leica Microsystems means contributing to scientific discoveries and supporting surgeons in critical decisions. Our advanced microscopes and AI-based imaging solutions provide users with deep insights into the challenges of development and technology. Join passionate colleagues on meaningful projects that push the boundaries of what’s possible.
Your Role: Customer Care Specialist (d/f/m) - DACH
As a Customer Care Specialist, you will be responsible for:
* Order Processing: Handling price inquiries, orders, and modifications. Coordinating timely deliveries, monitoring open orders via Sales Force and SAP, and managing invoicing through SAP R/3, including master data maintenance.
* Customer Interaction: Responding to incoming emails and customer calls in both German and English.
* Sales Targets: Collaborating closely with production, sales, and product management to optimize sales goals.
* Complaint Management: Addressing and tracking customer complaints and returns in partnership with our internal suppliers.
This position is part of the Sales Operations/Customer Care EMEA department located in Wetzlar and is an onsite role.
What We’re Looking For:
Essential Requirements:
* Completed commercial training with initial experience in customer service, preferably in a multinational company.
* Self-motivated, responsible, focused, and results-oriented.
* Excellent German and good English language skills.
* Strong IT skills (MS Office, SAP R/3).
Preferred Experience:
* Familiarity with Salesforce.
Why Join Us?
At Leica Microsystems, a Danaher company, we offer a comprehensive range of competitive benefits that enrich your life beyond work. From health care to paid time off, our programs contribute to your overall well-being.
Join our winning team today! Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers globally to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
At Danaher, we value diversity and the unique perspectives that come from our associates, customers, and shareholders. Together, we create a vibrant workplace that reflects the diversity of the markets we serve.