Operations center support coordinator (m/w/d)

Every day, Eltrona Interdiffusion connects you to the world, your loved ones, your entertainment, culture, news, and work. As an Internet provider, we are responsible for maintaining the link between you and your world while ensuring that we offer you the best technologies.
Alle relevanten Fähigkeiten, Qualifikationen und Erfahrungen, die ein erfolgreicher Bewerber benötigt, sind in der folgenden Beschreibung aufgeführt.
Founded in 1969, Eltrona is a provider of TV, ultra-high-speed internet, and landline and mobile phone services. We build and manage our own cable TV and fiber optic infrastructure.
We currently employ 105 talented individuals in all areas of our business, and we are now looking to strengthen our team core network !
The desired profile:
Head of Core Network & Network Operations Center (M/F/X)
Main Mission :
Lead the Core Network team covering two complementary areas:
(1) Core network infrastructure — headend, hubs, TV platforms, service distribution — and
(2) Network monitoring and second-level technical support (NOC).
Ensure availability and performance across the entire service delivery chain (TV, internet, telephony). Lead technology evolution projects in coordination with Telenet.
Activities and Responsibilities :
Core Network Management
Ensure availability and quality of the headend platform (SLA, uptime
99.9%)
Define and lead the operational strategy for the headend and hubs
Oversee preventive and corrective maintenance operations for infrastructure
Manage critical platform incidents impacting subscriber services
Supervise relationships with equipment vendors and external providers (interfaces, content), relying on the Headend Technician as the operational point of contact
Network Operations Center Mangement
Define network KPIs and alert thresholds within the NOC
Oversee second-level support quality: ticket resolution SLAs, prioritization, coordination with First Level Support
Lead proactive signal quality analysis and anticipate service degradation
Organize shift schedules for the Monitoring & Support NOC Technician and ensure coverage
Produce technical reporting (core network + NOC) for the CTO and Telenet
Evolution Projects & Transformation
Define and deploy network capacity strategy and spectrum allocation strategy
Lead evolution projects: DOCSIS 3.1/4.0 migration, DAA (Distributed Access Architecture) deployment
Contribute to network function virtualization (vCMTS, cloud-native headend)
Ensure alignment with Telenet standards and technical roadmap
Conduct technical evaluations and vendor negotiations for core network and NOC equipment
Management & Development - Core Network & NOC
Manage a team of 10+ experts: Headend Technician(s) (infrastructure) and NOC Support Technician(s) (monitoring/support)
Support team transformation and organizational changes alongside company transformation
Manage planning and budget follow-up for Core Network and NOC (OPEX and ~€0.5M CAPEX)
Organize on-call schedules (Core Network) and shift rotations (NOC) ensuring 24/7 coverage
Develop team skills on new technologies (DOCSIS 4.0, DAA, virtualization)
Ensure technical documentation and knowledge sharing between both areas
Drive progressive cross-skilling between Core Network and NOC teams
Key competencies :
Technical & Professional Skills
Strong expertise xmdgtar in headend technologies: CMTS/CCAP, RPD, DOCSIS 3.0/3.1, DVB-C/DVB-S/IPTV
Solid knowledge of NOC systems and network monitoring/supervision tools
Knowledge of RF, HFC, and cable network architectures
Experience in technical project management (migration, virtualization)
Understanding of support processes (ticketing, SLA, escalation)
Soft Skills
Technical leadership and ability to manage teams working on-call and in shifts
Intellectual and team leadership: acting as a key technology architect
Strategic vision and ability to anticipate technological evolutions
Crisis management and resilience (major outages impacting subscribers)
Ability to organize and lead two complementary operational areas (infrastructure + monitoring)
Comfortable working in a group/matrix environment (Telenet)
What we offer :
Permanent contract (CDI)
Company car + Fuel card
Flexible working hours, with the possibility of remote work
Dynamic work atmosphere in a growing company
Meal vouchers
Extra-legal benefits, including a free Eltrona subscription