Representative Customer Service
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Date: Dec 5, 2025
Location: Bradford, GB
Company: DRiV
Role overview:
* End-to-end management of the entire order to shipment process, including customer order and delivery follow-up and all relevant administration;
* Engage with customers to provide a positive, quality Sales experience in all circumstances;
* Closely collaborate with Sales department and across all business functions both locally and centrally;
* Promote a high level of customer satisfaction and quality of service;
* Provide quality and proactive support to both internal and external customers.
Responsibilities:
* End-to-end management of the OTS (order to shipment) process;
* Daily contact/liaison with customers and sales team;
* Daily contact/liaison with traffic department and carriers, closely following up issues affecting customer delivery;
* Ensure daily log-in & consistent availability on cloud-based, interactive telephony system (Fuze);
* Process customer pricing approval requests (PAR) and action/follow up within appropriate departments;
* Set up/process new customer accounts (or implement changes to existing accounts) and business approval forms in conjunction with Master Data team;
* Provide customer and internal reports as and when required;
* Update and maintain all customer records in conjunction with Master Data;
* Promote & follow-up electronic ordering (Teccom/EDI);
* Support in processing customer invoicing & resolution of queries as appropriate;
* Review and update packing/shipping instructions;
* Maximize shipments and improve availability where possible;
* Proactive resolution of CS/delivery/billing complaints through liaison with appropriate depts. and follow up (escalation to Team Leader where necessary);
* Follow-up proactively with material and delivery issues, ensuring high level of customer focus;
* Interface with credit department and all other departments;
* Meet forecast pressure;
* Initial point of contact for all first-level customer complaints and queries;
* Follow all procedures according to corporate guidelines (in a timely manner);
* Provide documents whenever necessary/as required for audit purposes;
* Work closely with the DC and manage stock levels and delivery dates.
Requirements
* Previous experience in a customer service/admin environment;
* High level of written and spoken English;
* Good working knowledge of MS Office;
* SAP knowledge and experience;
* Automotive industry experience would be advantageous;
* Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements;
* The ability to be able to liaise confidently with customers and internal stakeholders;
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