Job Description Who will you be working with? You will work closely with our Services Engineering team, the primary technical interface for our main customer across all service‑related activities. This team partners with Centers of Competence (brakes, doors, HVAC, couplers, pantographs, PIS/CCTV, fire protection, and more), Project Management, and Commercial teams to deliver best‑in‑class support throughout the full lifecycle of rolling stock products. You will interact continuously with customers, internal engineering teams, and global experts to ensure aligned, timely, and high‑quality technical support. How will you make a difference? As a member of the Services Engineering / Technical Support Group (TSG), you will be responsible for leading and coordinating all technical service activities for one of our key customers. You will act as the primary technical contact, supporting maintenance, overhaul, repair, and upgrade projects while ensuring seamless communication between the customer, internal engineering, and product competence centers. You will prepare technical offers and service tenders, oversee the execution of service projects, and drive integrated train‑level solutions that enhance reliability, performance, and customer satisfaction. By analyzing customer issues, conducting feasibility assessments, and communicating technical insights, you will help shape service strategies and strengthen the long‑term customer partnership. What will your typical day look like? Serve as the primary technical contact for all service‑related topics (maintenance, overhaul, repairs, upgrades) for the main customer Lead and coordinate technical support activities, including safety cases and urgent issue resolution Prepare and consolidate technical offers and tender documentation, ensuring alignment with OE teams when needed Oversee the execution of TSG projects to ensure timely delivery and high‑quality technical outcomes Collaborate with Centers of Competence (brakes, doors, HVAC, pantographs, etc.) to ensure harmonized technical support Respond quickly and accurately to technical inquiries across multiple product lines Identify opportunities by promoting integrated train‑level solutions Conduct feasibility studies, fleet assessments, and condition‑based evaluations Strengthen customer relationships by providing proactive engagement and showcasing Wabtec innovation Document, track, and communicate customer issues, feedback, and resolutions, including trend reporting to management