Your Contribution
As Service Excellence (m/f/d) you will support the development and conceptualization of the service strategy for MX global.
* Analysis of service processes, identification of potential for improvement and implementation of best practices
* Further development and implementation of warranty and complaints management
* Further development of warranty cost management, warranty processes and systems
* Definition and development of systems for the fault rectification process with failure safety
* Product management for warranty and service products and their administration
* Ensuring and monitoring service quality and conducting audits and evaluating customer feedback to continuously improve services and service portfolios
* Development, implementation and global roll-out of key figure management and reporting structures
* Selection and safeguarding of state-of-the-art software components and tools
* Further development of error analysis and complaint management in cooperation with product management, product development and technical service
Your Experience and Qualifications
* Completed studies in business administration, engineering or a related field with a focus on quality management methods
* Many years of professional experience in technical service
* Very good technical understanding of workshop equipment
* Strong problem-solving skills and structured way of working
* High level of conflict resolution
* Excellent communication skills with customers, specialist departments and service providers
* Strong customer orientation
* Knowledge in the use of CRM and service management software is an advantage
* Very good written and spoken German and English skills
* High willingness to travel
#TeamMAHLE is diverse and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds and identities.
Do you have any questions?
SOPHIE.LANG@MAHLE.COM
+49 711 5011 4717