Profile
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At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.
You will excel and enjoy this position if you are ready to actively handle the following missions:
People
1. Creating the daily staff planning and coordinating employees on the sales floor (zoning)
2. Managing employee sickness in absence of manager
3. Induction of new employees
4. Implementation of floor management
5. Acting as a role model in the Sephora Attitude and passing on the Sephora DNA
Commercial Performance
6. Support in achieving monthly and annual sales targets including year-on-year salesgrowth
7. Ensuring excellent customer service and alignment of the team with the customer
8. Carrying out the morning briefing and shift handovers
9. Ensure that we regularly surprise our customers,. by organizing beauty classes in different areas, animating the hub and creating weekend looks
10. Updating the visual merchandising and implementing updates and animations
11. Ensuring order and cleanliness on the sales floor
Operations
12. Carrying out inventories to ensure optimum availability of goods
13. Complete merchandise management, from receiving to proper storage, booking out, returns and tester management
14. Preparing for the opening and closing of the corner
15. Reporting and tracking of maintenance and merchandise issues
16. Deputizing for the Corner Manager in case of absence
17. Additional tasks related to the daily business
KPIs
18. Customer satisfaction & feedback
19. Stock availability & replenishment efficiency
20. Compliance with operational routines
21. Awareness of retail key figures such as MS, IPT, AVB, number of services, shrinkage
22. Inventory on schedule
Do not hesitate to apply if you have…
Personal Skills
23. Customer-focused and business-driven mindset
24. Reliable, hands-on, and solution-oriented
25. Excellent communication and delegation abilities
26. Positive attitude and ability to inspire others
27. Structured work ethic
28. Interested in team management
Experience & Technical Skills
29. At least 2-3 years' experience in retail, preferably in the beauty sector
30. Enjoy dealing with customers and developing employees
31. Analytical and commercial working methods
32. Strong hands-on mentality and presence on the sales floor
33. Basic knowledge of SAP and Excel is an advantage
34. Good knowledge in English or native language of the country
Being LVMH
35. Acts people oriented
36. Shows creativity and drives innovation
37. Strives for excellence
38. Entrepreneurial spirit & mindset
Here, you will find:
39. Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
40. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
41. Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
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