IT Process Consultant (m/f/d)Agile development methods, excellent code quality and the latest technologies - that's what TRIOLOGY stands for. Creative power, expertise and passion characterize our approximately 100 employees. You too? Then #machmIT and become part of our great team!Your challengeAnalysis, development and improvement of customized ITSM processes to ensure fast and target-oriented processesIdentification of critical process weaknesses and finding solutions with the customer's specialist departmentsActing as a link to the specialist teams and the customer/service-oriented departmentsCollaboration with various stakeholders to ensure the operational readiness of specific IT processesReporting on defined SLAs and their KPIs to monitor and improve processes and implement quality assurance measuresConducting training courses for and with the support teamsWhat you bring with youCompleted IT studies or relevant professional experience in the IT operations environmentInitial experience in IT project and IT process managementITIL or FitSM certification desirableIT know-how about infrastructure components such as client/server, storage, networks, virtualization technologies or services an advantageThe ability to think your way into the system worlds and corporate contexts of our customer companiesEmpathetic and target group-oriented communication skills, team spirit and a highly structured and independent way of workingWhat we offer youLifelong learning through varied tasks in an independent and autonomous area of responsibilityOpenness to new ideas and solutionsWe celebrate successes and mistakes as a source of improvementInternal knowledge exchange, specialist book, course, user group or conference - you decide how you want to further your educationAttractive salary conditions and other bonus benefits such as flexible working hours, bike leasing or health offersA workplace in the heart of Braunschweig paired with the opportunity to work remotelyDon't meet all the criteria in the job advertisement? No problem! We look forward to developing together.By the way! We have been awarded the Zukunftgeber seal as an attractive employer in Region38. You can find out what this means by clicking on the following link: ZukunftgeberWe have also been successfully awarded the EMAS environmental management seal. If you would like to find out more about this, please visit our homepage: Environmental managementHave we piqued your interest? Send us your application via the online application form or to. If you have any questions, the Human Resources team will also be happy to answer them by phone on. Visit us /karriere.This job advertisement as PDF: Please click here!Share this job