Service Delivery Manager (m/f/d)
IDS GmbH - Analysis and Reporting Services (IDS) unlocks the value of data for the global investment industry: We validate, refine, and link data from a wide variety of sources and make it available for mission-critical processes along all investment strategies and products quickly, worldwide, and at any time. Fund management companies, insurance companies, banks and pension funds can use IDS to access a flexibly scalable data platform as well as all necessary analyses and reports in the desired format. As a 100% subsidiary of Allianz SE, IDS has stood for stability, reliability and certified security in the handling of its customers' data since 2001.
77918 | Asset & Investment Management | Professional | IDS | Full-Time | Permanent
JOB PURPOSE/ROLE
As a Customer Service Manager (m/f/d) – Allianz Group you are part of a diverse service management team that aims to provide the best services for our client Group Accounting. You play a key role in the client relationship management, mainly the analysis of financial data requests including management of service deliveries, service improvements and service performance. Apart from that you will be involved in various projects as face to the customer.
You can expect an excellently staffed and motivated team of experts and an international environment with flat hierarchies. We offer an extensive onboarding program to support your entry into IDS Gmbh.
KEY RESPONSIBILITIES
* Operate as the key contact for assigned (mainly Allianz internal) investment management clients
* Analysis of divers client requests mainly related to financial, investment data and internal processes
* Develop and maintain long-term relationships with clients
* Alignment with clients, team members as well as IDS operating and project teams
* Proactively identify process improvements and work with experts from other departments to ensure the continuous improvement of our services
* Collect and develop specific knowledge to become a subject matter expert
* Member of projects and interface between business and technical requirements
* Manage client service level agreements (SLA) and budgets
KEY REQUIREMENTS/SKILLS/EXPERIENCE
* University degree in economics, business administration, mathematics and/or equivalent experience in finance
* Work experience in the insurance or financial industry (e.g. Accounting, regulatory requirements, Solvency II) is a plus
* Good Capital markets, finance and asset/investment management knowledge
* High data affinity and experience in data analysis, preferably with relational databases (SQL, PL/SQL)
* Strong service attitude and customer orientation
* Strong analytical approach and the ability to take initiative and to complete multiple tasks within tight deadlines
* Strong verbal and written communication skills
* High degree of analytical thinking, motivation, autonomy and an above-average willingness to perform
* Very Good in English, German is a plus
WHAT WE OFFER
* Benefit from flexible working hours, a home office arrangement and 30 vacation days per year
* With us, you can expect an intercultural environment with flat hierarchies, a familiar working atmosphere as well as independent work in dedicated teams
* Become part of a company with start-up spirit that combines the advantages of the Allianz Group
* Take advantage of our wide range of training and development opportunities and shape your individual career path
* Benefit, among other things, from annual bonus payments, additional benefits, health initiatives, employee restaurant and a company pension pla
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.