ABOUT THE COMPANY
Cloudi-Fi is on a mission: To become the Security Gateway to all unidentified devices connecting with the Wi-Fi!
Today, over +100 prestigious global brands have leveraged their Wi-Fi infrastructure with Cloudi-Fi cloud-based solutions, including leading brands such as Chanel, Dior, Goldman Sachs, Siemens or Tesla. Our technology can help any company to provide a greater user experience to its customers and employees while improving data security.
Our team is composed of passionate and creative individuals sharing a common vision and passion for improving internet security and connectivity for everyone while delivering truly compliant and scalable solutions to the most innovative companies.
HIRING PROCESS
1. Technical Test: Your application will be reviewed after you complete the 4 short tech case studies (here) only
2. People Interview: Culture Fit with our People Manager
3. Technical Interview: Meet one of our CS Team Members to confirm your expertise
4. Role-play Interview: You will participate in a QBR Role-play
5. Final Interview: Meet our CEO
>> For this position, you should be in Germany <<
ABOUT THE POSITION
You will join the Cloudi-Fi Customer Success team and assist our customers while deploying Cloudi-Fi solutions. You will provide integration, consulting, training, post-sales specialized services, and support during the customer onboarding process. Additionally, the CSE liaises with the product team to relay customer-specific feature requests.
From engaging with our customers during the product demo phase and setting up the proof of concept to working in production deployment, you will be a crucial part of making our customer user journey successful.
RESPONSIBILITIES
You will own and develop a strong relationship with your customers and ensure a high level of satisfaction:
* Act as the primary point of contact, and trusted advisor for your assigned clients.
* Be the technical authority on our solutions and the trusted advisor of customers.
* Work with the customer and sales team through the onboarding and training phase,
* Analyzing customer data to improve customer experience
* Collaborate internally with the different business units to drive continuous improvement and a superior customer experience
* Provide feedback on key features or product limitations that are inhibiting usage and growth.
* Proactively identify blockers for our customers and collaborate with peers to remove them.
* Facilitate recurring reviews with customers.
* Stay up-to-date with emerging technologies.
* Work on debugging and resolving specific technical issues within various Wi-Fi environments like Meraki, Fortinet, HP Aruba, Cisco WLC.
TECHNICAL COMPETENCIES
* Web: HTTP protocol
* Security: VPN (IPSEC, GRE), Firewalling, Proxy, DNS
* LAN: network access control, AAA (Radius), DHCP, Captive Portal
* Techno: Cisco Meraki, Fortinet, Aruba, Zscaler, Cisco WLC
YOUR PROFILE
* Curious and a genuine desire to learn new technologies and develop new ideas
* Natural and genuine communication skills and like to help others
* Clear and concise verbal and written communicator
* Proficiency in leading both executive meetings and technical workshops
* Effective communicator and presenter- both in person and over digital platforms
* Thoroughness - Confirmed ability to handle numerous projects at a time while paying strict attention to details
* Ability to adapt to changes in roles and responsibilities;
* Min of 3 to 5 years of customer-facing experience in a CSM function, account management, consulting, or client service role
* Native or bilingual in German, fluent in English
BENEFITS
* Share the company’s success with a competitive stock options package
* Flexible work environment. Offices in Greater Paris, international coworking spaces, or remote experience with sponsored home office equipment. For this position, you should be in the EMEA area.
* Assigned ownership. We fully trust you to have control and autonomy over your missions.
* Continuous Training & Learning. A personalized program with all the tools and resources needed.