We are on the lookout for Senior UX Researcher - (Logistics, Rider) to join our Logistics product teams to create a seamless experience for our riders. Logistics is the engine that ensures orders get to restaurants and food to customers. We build mobile apps and products for riders, vendors, internal product users, as well as dispatchers, planners, and support teams. If you’re an enthusiastic, innovative problem solver, hungry for a new adventure, an exciting job, and an international workplace is waiting for you in the heart of Berlin!
You will be part of a young UX research team in which you will have a great chance to apply different research methods for the projects, ranging from the discovery/generative to strategic/tactical in different stages of the product development process.
In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.
Autonomously manage and run multiple global research projects in parallel with various complexities, ranging from discovery to tactical, by triangulation of the mixed methods.
Actively initiate and drive impactful foundational research projects to help clarify ambiguous problem spaces.
Lead and Support prioritization of the research projects by evaluating the user and business value, effort, and product phase.
Mentor and support less senior UX researchers, product designers, and product owners to help them grow their UX research skills.
5+ years (5+ years for the senior position) of work experience in UX research, product research, or applied research.
~ Ability to independently define research goals and questions, select the most adequate method and sampling, manage recruitment, execute, and synthesise data to generate actionable insights.(Excellent) Understanding and experience in a broad spectrum of UX research methodologies.
~ Experience with working as the primary investigator on a project
and working across the full product lifecycle. Passionate about mentoring, enabling, and supporting non-field experts to conduct research and moderate sessions.
~ Fluency in English required.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Health Checkups, Meditation, Gym & Bicycle Subsidy
Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
The power of getting together over some food is unrivaled. Digital Meal Vouchers, Food Vouchers, Corporate Discounts. In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.