You will produce new business with a defined set of ServiceNows largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams including Solution Sales Solution Consulting Support and Professional Services in supporting our most esteemed clients. What you get to do in this role : Provide strategic leadership and partnership to clients serving as the relationship manager between your customers and ServiceNow Work with other ServiceNow teams to develop ServiceNow solutions based on each customers strategic outcomes while leading large virtual teams Oversee growth of global accounts including development and deployment of worldwide resources Build trust and deep multi-tiered relationships through assigned clients organization from project / IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients including Licenses Renewals and Professional Services Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 10 years of experience in client management aligning account strategies to revenue opportunities 5 years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management Previous sales experience in IT Service Management HR Security Operations Customer Service or IT Operations Management (within software or IT sales organizations) Experience exceeding sales targets Experience leading a virtual or matrixed team Understanding of broad macro-level business IT needs for a prospective client Travel up to 50% (depending on geography / region) Fluency in German and English Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. Remote Work No Employment Type Full-time Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Department / Functional Area Sales Experience years Vacancy 1 #J-18808-Ljbffr