Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Our ambition is to hire 100 people in Berlin over the year ahead across engineering, AI, data science, product, and design. At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.
5+ years of industry experience in a software engineering role, preferably building a SaaS product. Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (Benefits
We are a well treated bunch, with awesome benefits! Competitive salary, annual bonus and equity
Hybrid working
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.