Job Description
In a nutshell
We’re looking for a curious, tech-savvy Application Specialist to join our forensic software team. You’ll support our customers and internal teams by providing expert guidance on our specialised software solutions used in forensic labs, DNA analysis, and kinship testing. You’ll be the go-to person for troubleshooting, training, documentation, and user support, helping real-world experts solve crimes more efficiently.
Where will you be based and what business will you support?
You’ll be based in Dresden, supporting our forensic software customers across Europe and collaborating closely with our development, product, and support teams.
How can you help us?
Customer support & troubleshooting
1. Act as the first point of contact for software-related queries
2. Diagnose issues and guide users toward effective solutions
3. Provide expert support to ensure smooth software usage
Training & documentation
4. Design and deliver training sessions and webinars for users
5. Create clear, user-friendly guides and technical documentation
6. Help simplify complex features for non-technical audiences
Project & product collaboration
7. Contribute domain expertise to product development
8. Assist in requirements gathering and project coordination
9. Share creative input to improve software functionality and user experience
Qualifications
Education
10. Degree or vocational training in biology, biotechnology, chemistry, or a related scientific field
Experience
11. Initial professional experience is welcome but not required — we value fresh ideas and enthusiasm
12. Prior experience with software tools or digital platforms is a plus.
13. Skills & attributes
14. Strong analytical thinking and ability to grasp complex topics
15. Solution-oriented mindset with a proactive approach to challenges
16. Passion for software and digital tools
17. Excellent communication skills in German and English
18. Willingness to travel occasionally
19. Team-oriented and comfortable working across departments
Additional Information
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! The Eurofins network of companies believes in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!