About Yepoda At Yepoda, Korean effectiveness meets sustainable solutions: our mindfully produced skincare products are made with love in Korea. Our mission is to bring the best beauty innovations from Korea straight to Europe – without compromising our values, quality, and sustainability. All our products are vegan, cruelty-free, and crafted from the best natural and active ingredients. Our aim is to make the K-Beauty routine easy, effective, and enjoyable. Founded in 2020, Yepoda is based in the heart of Berlin and is powered by over 90 brilliant individuals from around the globe who are actively writing our story. We're looking for a Last Mile Delivery Manager to join our Operations team and play a pivotal role in defining, building, scaling, and optimizing our last mile operational processes and partnerships as we continue to grow and expand our offering. Your Tasks Take full ownership of our entire set of Delivery Service Providers (DSP) for Courier, Express, and Parcel (KEP) and act as the inhouse expert for all last mile topics Develop and execute dedicated strategies for last mile network optimization with deep dives for each market and DSP/KEP to enhance our customer service proposition, including concrete milestones and goals Define relevant KPIs and SLAs to monitor contract compliance, manage DSP/KEP performance, and implement business reviews Set up and align budgets per market and DSP/KEP, monitor cost developments closely, and implement corrective actions if necessary Optimize claims management and develop strategies for loss reduction and on-time delivery Conduct tenders, implement supplier contracts and SLAs, and drive cost optimization projects for all DSP/KEP Serve as the primary contact for all DSP/KEP-related topics and handle escalations for stakeholders Collaborate with cross-functional teams (Supply Chain, Fulfillment, Procurement, Business Intelligence, Product Development) to align operational strategies with business goals Your Profile Bachelor’s or Master’s degree in Business Administration, Operations, Supply Chain, Logistics, or a related field 3 years in last mile delivery solutions management at a major 3PL, retailer, or other D2C/B2C business Proven success in managing international parcel providers (e.g., DHL, UPS, Amazon, DPD) and line-haul service providers (e.g., Seven Senders, Hey World, DHL Freight) Proficiency in Excel or Google Sheets, with familiarity in tracking providers (e.g., ParcelPerform) and project management tools (e.g., Notion, Asana, Monday.com ) Strong analytical, communication, negotiation, and project management skills Hands-on attitude, eager to learn, take on new challenges, and move the company forward What We Offer Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand Inspiring Workspace: Located in the heart of Berlin's Prenzlauer Berg, a dog-friendly office, with free drinks and snacks Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family to keep your glow going! Unique add-ons: Enjoy an Urban Sports membership package to help you stay active and healthy Would you like to be part of the team? Then we'd love to hear from you! ✨ Make sure to apply by clicking on the “Apply for this job” button below. Please upload your CV and Cover Letter in English language. Our Talent Acquisition team will review your application and get back to you as soon as possible. At Yepoda we are dedicated to providing equal employment opportunities to all individuals, regardless of race, color, ethnicity, ancestry, religion, national origin, citizenship, gender, gender identity or expression, sexual orientation, age, marital status, parental status, disability, or any other status protected by applicable law.