Customer Service Clerk / Freight forwarder Ref: ST47290
A Japanese global logistics service provider is currently recruiting a Customer Service Clerk (Freight forwarder) to work in their Frankfurt office.
In this role, you will be responsible for handling daily customer service operations including quotations, invoicing, shipment coordination, and communication with internal teams and overseas partners.
The ideal candidate should have experience in logistics or customer service, strong communication skills, and the ability to manage multiple tasks efficiently in a fast-paced environment.
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Permanent residence, Spouse, Partner
• (Student, Requiring visa sponsorship, Working Holiday, Graduate
VISA SUPPORT: TYPE: Permanent, full-time
Handle day-to-day customer service operations including quotations, invoicing, and shipment coordination
• Ensure compliance with internal policies, procedures, and quality standards
• Prepare, review, and maintain documentation, reports, and data
• Support workflow optimisation and process improvement initiatives
• Provide guidance and support to junior staff and new team members
Fluent German and English
• Knowledge of Japanese working culture or speaking Japanese is a plus
• Experience in international logistics operations
• Experience communicating with overseas offices and handling global shipments
• All applicants for the Customer Service Clerk position must have the right to work in Germany without any restrictions as the Company is not able to offer visa support.