Senior IT Operations Technician
This is an exciting opportunity for a skilled IT professional to join our team as a Senior IT Operations Technician. In this role, you will be responsible for leading continuous improvements and ensuring the reliability and efficiency of our IT infrastructure.
You will also have the opportunity to drive a variety of on-site IT projects and act as the key technical bridge between local business teams and central IT. Your primary focus will be on delivering hands-on L2 support, resolving complex issues to maintain efficient operations.
In addition to your technical expertise, you will also be responsible for monitoring help desk trends, identifying recurring challenges, and driving improvements across IT services. You will facilitate onboarding and training for new IT team members and create and share clear training materials and documentation for the central IT L1 Support team.
You will also provide local insights to guide practical and effective IT solutions and act as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project execution.
Key Responsibilities:
* Deliver hands-on on-site L2 support, resolving complex issues to maintain efficient operations
* Monitor help desk trends, identify recurring challenges, and drive improvements across IT services
* Facilitate onboarding and training for new IT team members
* Create and share clear training materials and documentation for the central IT L1 Support team
* Act as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project execution
Requirements:
* Extensive professional experience as an IT technician or system administrator in a similar role, with a strong focus on L2 support within a manufacturing environment
* Solid practical knowledge of Microsoft Windows environments (clients and servers), Active Directory, and Microsoft 365 services
* Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting
* Good knowledge of ITIL principles and best practices for incident management, problem management, and change management
* Experience in first-line SAP support is considered an advantage
* Proven project management skills
* Knowledge of Operational Technology is an advantage
* Excellent command of spoken and written English
Benefits:
* An attractive company recognized as a top employer
* Company pension scheme
* Free parking spaces and good public transport connections
* Fresh fruit, water, and hot beverages available
* Company fitness via EGYM Wellpass and bike leasing via JobRad
* EAP (mental support for employees)
* Learning platforms such as GoodHabitz and Learn TTI for professional development
* Special employee benefits via Family & Friends and additional corporate benefits
If you are interested in this exciting opportunity, please send your application stating your earliest possible starting date and salary expectations.