Who we are At Cartken, we're a Silicon Valley-founded startup revolutionizing the world of delivery with our state-of-the-art autonomous robots. With our main engineering hub in Munich, we are focused on bringing automation to industrial logistics. Our mission is to create a more efficient, sustainable, and accessible future. We are a passionate, fast-paced team of engineers and innovators, and we're looking for a new team member to help us provide world-class support to our industrial customers and partners. Why join us A competitive salary and benefits package. A unique opportunity to work at the forefront of the robotics and automation industry. A clear and supported path for professional growth. High performers will have the opportunity to take on more software development tasks and grow with the company. A collaborative, dynamic, and supportive team environment where your contributions have a direct impact on our success. What you'll do Be the Face of Our Company: Provide exceptional technical support to our industrial customers and partners. This includes remote support for our global customers (e.g., US, Japan, Korea) and on-site support for our partners across Europe. Hands-On Troubleshooting: Become an expert on our robots. Diagnose, troubleshoot, and resolve hardware and software issues, both remotely and in the field. Manage Incoming Requests: Skillfully handle incoming support tickets, triaging issues, prioritizing tasks, and escalating complex problems to the appropriate software and hardware engineers. Robot Configuration & Maintenance: Perform critical software and configuration tasks, including robot calibration, software flashing, system updates, and post-repair testing. Collaborate and Improve: Work closely with the engineering team to identify recurring issues, document bugs, and contribute to our knowledge base to help improve our products and support processes. Travel: Be prepared for travel to customer sites within Europe to provide hands-on support and repairs. Test: Test software and hardware releases as well as contribute to and document test plans & outcomes. What you bring Customer-Focused: You have a genuine passion for helping customers and excellent communication and interpersonal skills. You can explain complex technical issues in a clear and friendly manner. A Technical Problem-Solver: You have a strong analytical mindset and enjoy diving deep to find the root cause of a problem. You're comfortable with both hardware and software. Technically Proficient: You are familiar with the Linux terminal and comfortable using SSH to access remote systems for diagnostics and troubleshooting. Familiarity with Python, Docker, and Git is highly desirable. Ambitious and Eager to Learn: You are highly motivated, proactive, and constantly looking for opportunities to learn and grow. You have a keen interest in robotics and a desire to build your software skills. Organized and Independent: You can manage your time effectively, prioritize tasks, and work autonomously in a fast-paced environment. Willing to Travel: You are able and willing to travel throughout Europe as needed. Drivers license needed. Bonus Points Experience in a technical support, field engineering, or application support role, particularly with industrial customers. Experience with robotics hardware or software (e.g., ROS, C++). Knowledge of connectivity and networking principles. A degree in Engineering, Computer Science, or a related technical field. About us Our team is distributed around the world and comes from strong, diverse work and cultural backgrounds. From Google, Apple, Bosch, Lyft, and Amazon, our technical team are experts in AI, robotics, self-driving vehicles, and logistics.