IT Service Desk Manager / Service Technician (m/f/d)Employment Type: Full-time/Part-time / Start DateGeorg Jos. Kaes GmbH is a family-run retail company now in its 6th generation and has played a central role in the southern German retail landscape for more than 155 years. As the operator of the V-Markt, V-Baumarkt, V-mini, Christl’s Modemarkt, C&C, and 1865-OUTDOOR EQUIPMENT brands, the company is represented at nearly 61 locations and is a medium-sized retail company from and for the region.For our headquarters in Mauerstetten, we are currently seekinga full-time Service Desk Manager (m/f/d) to join our IT teamYour responsibilitiesAs part of our IT organization, we are seeking a Service Desk Manager to fill a succession role. You will assume technical and organizational responsibility for our 1st Level Support. This is the first point of contact for all IT-related issues raised by our employees at headquarters, the central warehouse, and in our approximately 60 stores.This includesYou will bear technical and organizational responsibility for our support and work as a reliable partner with the IT teamYou will be the first point of contact for IT issues, service requests, and user support—both by phone and via the ticket systemYou prioritize, coordinate, and track the processing of tickets, ensure prompt resolution, and keep users regularly updatedYou maintain the CMDB and the knowledge base, contribute to their further development, and use them to increase efficiency and transparencyYou analyze recurring issues, identify causes, and initiate actionable improvement measuresYou participate in IT rollouts, system migrations, and branch projects and support their smooth implementationYou will mentor our IT trainees, provide technical feedback, and foster their professional developmentWhat you bring to the tableSeveral years of experience in IT support or IT service management, ideally with leadership responsibilitiesIn-depth knowledge of ITIL, ticketing systems, and service processesAn open mindset: You are solution-oriented, your leadership style is motivating and approachable, and you enjoy teamworkStrong communication skills at all levels—whether with technical professionals or store associatesEnthusiasm for the retail world and a desire to create real added value through technologyHere’s what you can look forward toA structured work environmentA dedicated team that impresses not only professionally but also personallyFlat hierarchies, direct communication with management, quick decision-making, and other benefits of a family-run businessAttractive employment conditionsPlus30 days of vacation per yearVoluntary additional vacation payVoluntary additional Christmas bonusFamily-friendly working hoursDiscounted employee purchasesThorough onboardingOptional travel allowanceAttractive employer-funded retirement planExcellent training and development opportunitiesFree fruit at the workplaceSecure job prospectsHave we piqued your interest?