Global Process Lead – Service (SAP S/4HANA) (d/f/m)
About the Role
Location Germany Berlin Berlin
1. Country: GERMANY
2. State/Province/County: Sachsen
3. City: Goerlitz
4. Country: GERMANY
5. State/Province/County: Sachsen
6. City: Leipzig
7. Country: GERMANY
8. State/Province/County: Sachsen
9. City: Dresden
10. Country: GERMANY
11. State/Province/County: Bayern
12. City: Nuremberg
13. Country: GERMANY
14. State/Province/County: Bayern
15. City: Erlangen
16. Country: GERMANY
17. State/Province/County: Thueringen
18. City: Erfurt
19. Country: GERMANY
20. State/Province/County: Nordrhein-Westfalen
21. City: Duisburg
Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy Global GmbH & Co. KG Organization Transformation of Industry Business Unit Portfolio & Business Strategy Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day As the Global Process Lead – Service at Transformation of Industry (TI), you align the TI service process template with the corporate SAP S/4HANA standard and safeguard fit to standard decisions (adopting standard capabilities with minimal customization). You serve as TI’s voice to the corporate template team, shaping divisional requirements and compliant extensions/variants across Long Term Service (contracted service agreements), Field/On Site Service, Digital/Remote Services, Installed Base & Warranty, and Service to Cash (from service delivery to billing). A major focus over the next years is our multi year SAP R/3 S/4HANA greenfield upgrade, migrating 100+ companies across 20 SAP systems—you drive TI’s service readiness and template adoption while advising the Program Management Office (PMO) and rollout Project Managers. Because Salesforce holds our installed base and supports quoting/CPQ, you ensure robust SAP–Salesforce process and data integration in the end to end service flow.How You’ll Make an Impact
22. Own the TI end to end Service process and divisional template—define standards, controls, KPIs, and guard fit to standard with clear exception governance
23. Interface with the corporate S/4HANA template team—capture TI requirements, author/approve template change requests, and design compliant variants/extensions, aligned with Sales, Logistics, Finance, and Salesforce
24. Translate TI Service strategy into a prioritized divisional backlog and sign off process design/configuration, including key data objects and migration guardrails
25. Lead the TI Service key user community—own standards, Business Process Procedures (BPPs), training content, and data quality/adoption metrics
26. Run fit/gap and readiness assessments and maintain a measurable continuous improvement pipeline; provide expert guidance to rollout teams
What You Bring
27. Degree or equivalent experience and 8+ years in Service process management and ERP enabled transformation with global exposure (preferably in Manufacturing or Engineering companies)
28. Deep SAP proficiency: SAP R/3 Customer Service (S/4HANA Service desirable) with integration across Sales, Logistics, and Finance; working knowledge of Salesforce highly valued
29. Template governance expertise—collaboration with central template teams, change control processes, and variant/extension design within SAP Activate / fit to standard methodologies
30. Strong influence and communication skills for matrixed, multicultural environments and senior stakeholder engagement across Business and IT
31. Analytical, value driven mindset—define KPIs, interpret performance data, and deliver measurable improvements; understanding of Master Data Governance (MDG), data migration concepts, and API based SAP–Salesforce integrations