The End User Hardware Support specialist focuses on the deployment, maintenance, and troubleshooting of end-user devices, ensuring reliable and compliant workplace equipment. Besides you'll strengthen the internal End User Service team. Key responsibilities Prepare, configure, deploy, and maintain end-user Hardware (laptops, desktops, peripherals, Mobile devices). Diagnose and resolve Hardware-related incidents and replacement requests. Manage device lifecycle activities including installation, upgrades, SWAPs, and decommissioning. Support users during onboarding, moves, and Hardware refresh programs. Work closely with End User Support, Infrastructure, and Security teams. Maintain accurate asset and device documentation in IT systems. Skills & experience Excellent communication skills in English (incl. upward communication), German is an advantage Solid experience with Hardware support in corporate IT environments. Strong knowledge of Windows devices, peripherals, docking stations, printers, and Mobile devices. Familiarity with MDM tools and device management processes. Methodical, hands-on, and detail-oriented approach. Hays plc est l'un des principaux groupes mondiaux de recrutement de professionnels. Hays est l'expert du recrutement de personnes qualifiées, professionnelles et compétentes dans le monde entier. Hays est le leader du marché au Royaume-Uni et en Asie-Pacifique et également l'un des leaders du marché en Europe continentale et en Amérique latine. Hays intervient pour le compte de milliers d'entreprises des secteurs privé et public, sur des postes en CDI, CDD, Travail Temporaire et Contracting. Hays France & Luxembourg compte aujourd'hui plus de 650 salariés répartis au sein de 22 bureaux (Aix-en-Provence, Amiens, Biarritz, Bordeaux, Clermont-Ferrand, Dijon, Grenoble, La Rochelle, Lille, Lyon, Montpellier, Nancy, Nantes, Nice, Paris, Reims, Rennes, Rouen, Strasbourg, Toulouse, Tours et au Luxembourg) couvrant 25 secteurs d'activité.