Techtronic Industries (TTI) is a world leader in
cordless technology spanning power tools, accessories, hand tools,
outdoor power equipment, as well as floorcare and cleaning
products. Our focus is on end-users that range from professionals
in the industrial, construction and infrastructure sectors to
DIYers in home improvement, repair, and maintenance. TTI's powerful
brand portfolio includes MILWAUKEE, RYOBI, AEG–recognized
worldwide for their deep heritage and innovative product platforms
of superior quality. The company maintains a global manufacturing
and product development footprint, with record worldwide sales of
approximately US$14.6 billion and around 49,000 employees in 2024.
Hiring exceptional people is a top focus at TTI. This drives a
high-performance culture across all levels of our organization and
helps to achieve our vision of being number one in the industries
we serve. Our unique high-speed decision-making process supports
our acute focus on developing superior products and meeting high
customer expectations. We view our winning culture as a competitive
advantage that powers our growth. Our Customer Service team, based
in our Headquarters in Winnenden (Stuttgart Area) is the central
hub connecting our supply chain functions with the regional Sales
Business Units and is currently looking for a:Customer Service
Manager (f/m/d)Key Responsibilities:Lead the Customer Service team,
ensuring efficient order-to-cash operations, timely claim
resolution and high service standardsMonitor KPIs and drive
continuous improvement initiativesImprove service quality and
process efficiency across regions, standardizing systems and
processes (SAP & Salesforce Service Cloud)Act as liaison
between headquarters, SBUs, logistics teams and external customers
(f-m-d)Support Supply Chain projects through cross-functional
coordinationManage escalated cases with root cause analysis and
corrective actionsOversee return management across European
logistics centersRequirements:Proven experience in customer service
operations within manufacturing or B2B environmentsProven knowledge
in leading, developing, and motivating teamsSolid knowledge of
order-to-cash processes, logistics flows and claims
managementProficient in SAP (SD module preferred) and CRM systems
(Salesforce Service Cloud desirable)Good command of German and
English; additional European languages are an advantageWillingness
to travel as required by business needs (approximately 10%)Your
perks:An interesting position with an attractive company –
recognized as a "top employer" by kununuCompany pension schemeFree
parking spaces directly next to the office and good public
transport connectionsFresh fruit, water and hot beverages for
freeCompany fitness via "EGYM Wellpass" and bike leasing via
"JobRad"EAP (mental support for employees)Learning platforms such
as "GoodHabitz" and "Learn TTI" for your professional
developmentSpecial employee benefits via "Family & Friends" and
additional corporate benefitsAre you interested?Then send your
application stating your earliest possible starting date and your
salary expectations to jobs@tti-emea.com or apply directly via our
careers page. Naturally, we will treat your application with the
utmost discretion.We look forward to getting to know youTechtronic
Industries ELC GmbH Human Resources · Max-Eyth-Straße 10 · 71364
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