▪ The role holder demonstrates competence in repairs, replacements, and recalibrations on “Standard jobs” without supervision▪ Consistently delivers all operational responsibilities to contribute to team goals▪ May be allocated “Complex” jobs if accompanied by Expert, Lead, Supervisor or Team Leader▪ May learn and perform flat glass cutting as needed▪ Carries out core customer service activities, communicating effectively by understanding and responding to customer needs to deliver great service▪ Finds appropriate opportunities to present and sell Value Added Products and Services (VAPS) ▪ Understands company policies and procedures and complies with them▪ Understands and works towards branch and personal KPIs▪ May mentor and support other team members