Sr. CX Manager – Head of Verticals
Are you passionate about delivering excellent service through people, enabled by systems and technology? Do you thrive in a fast-paced, dynamic organization and enjoy working with multicultural stakeholders? Then you might be just what we are looking for in our next Customer Experience Leadership Team member.
At Maersk, we are on a journey to become The Global Integrator of Container Logistics. We believe in the greater mission of logistics, beyond transporting goods from A to B. We are improving life for all by connecting the world and simplifying our customers' supply chain. You will join this ground-breaking journey by strengthening the focus to become a truly customer-centric company, serving our customers' individual needs through our people, enabled by technology.
As a Senior Leader, you are expected to be both a business leader and a leader of leaders. You will demonstrate strong leadership skills, inspire engagement, and translate vision and strategy into tangible goals and actions. You will coach, guide, and develop your leadership team and their extended teams to understand customer needs and deliver excellent service.
We Offer
1. Collaboration with colleagues and clients across the globe
2. Excellent training and global career prospects
3. Opportunities to enhance communication, problem-solving, and relationship-building skills
4. Competitive salary and bonus package
Key Responsibilities
Leadership & Development
5. Build and lead a team of highly engaged, knowledgeable, and diverse leaders
6. Act as a leader of leaders, empowering and developing managers to elevate their teams
7. Align personal goals with organizational objectives
8. Conduct regular performance reviews and leadership development sessions
Customer Experience
9. Own customer feedback and drive improvement initiatives
10. Establish strong relationships with customer management teams
11. Contribute to commercial growth through needs identification and upselling
12. Participate in forums to shape products and services aligned with strategy
Performance
13. Own Customer Satisfaction metrics for your team and area
14. Ensure efficient and effective operations while maintaining high satisfaction
15. Develop and implement KPIs aligned with company vision
16. Set performance management structures for large, remote teams
What We Are Looking For
17. Solid experience in Ocean Transportation and/or Supply Chain Management, with significant leadership exposure
18. Proven ability to lead leaders and manage large, complex teams
19. Strong knowledge and network in logistics across North West Europe (advantageous)
20. Ability to thrive in a dynamic environment and navigate ambiguity
21. Interest and experience in business transformation and technology enablement
22. Structured, data-driven approach with Lean and project management principles
23. Strong stakeholder management and relationship-building skills
24. Empathetic, inspiring leadership style
25. Ability to translate vision into actionable plans and motivate teams
26. Collaborative mindset across diverse backgrounds and levels
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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